Wyze Cam V2 Troubleshooting

The camera shut doesn’t stay on for long.

If the camera’s battery life doesn't last for long there could be a couple of issues, first make sure the charging cord isn't loose and the charging port is cleaned.

The stream audio quality doesn’t sound the way it should.

If the audio quality is poor try moving the camera closer to your router as it may be a connection issue if it is placed too far.

Make sure you and your device aren't too close to the camera, try going to another room before testing the audio quality.

If neither of these options works, you can submit an app log within the Wyze app. Go to ‘My Account’, ‘Help & Feedback’, tap ‘Report an Issue’, and create a support ticket.

If night vision is not working, there can be several issues.

Open live stream for the camera and cycle the night vision settings through auto, off, and on.

If night vision is selected but doesn’t look as expected, unplug the camera and allow 5-10 seconds before plugging it in again.

If night vision is on, but the image looks completely black in the dark, that is a sign that the IR lights are turned off. To make sure the IR lights are turned on, check the advanced settings and the ‘Night Vision IR Lights’ option to make sure it is on.

The software crashes a lot of the time you use it.

You can factory reset your camera by pressing and holding the setup button on the bottom of the camera for 10 seconds while the camera is plugged in.

A cause for the software crashing could be that you don't have the latest version to work properly. In the Wyze app, tap the settings gear on the top right. Then tap device info and then firmware version.

If there is no option to upgrade, then your software is already up to date.

Connection to the camera is consistently getting lost.

Make sure you are using the provided power cord and if that still doesn't work, change the cord to see if that corrects the issue.

If that still doesn’t work, try a different outlet or adapter. Also, ensure a connection with your power cord is less than 16 feet.

You can also try power cycling the device by unplugging it for about 30 seconds and plugging it back.