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Audio Doesn't Play
Audio is not coming out of the speaker.
Loose Auxiliary Cable or Port
Make sure the connection from your device to the iHome is fully connected by the auxiliary cord as it may be loose. Auxiliary port may be loose or may not be clean. Be sure to clean out the port before taking apart the device.
Depleted Batteries
The battery may be dead and causing the issue. Be sure to charge the speaker when necessary. LED light should be flashing if the device is on.
Volume is Turned Off
Be sure that the volume is turned up on your device connected to the iHome.
Bad Wires
Over time wires may become stripped or damaged within the device. Please visit our repair guide for more information on how to repair your device.
Speaker won’t expand/collapse
Speaker does not close, or stay closed.
Damaged Clips
The clips may be damaged causing the mating surfaces not to meet up correctly.
Worn-Out Spring
Check internal spring to see if it is stretched out or damaged. Refer to our repair guide for more information on how to repair your device.
Light doesn’t turn on/change settings
The LED light will not turn on when pressing the color button.
Charged Batteries
When the device begins to die, the color light may turn off to optimize battery usage. Try charging the batteries for 10-15 min before trying to turn the light on again.
Button is Stuck
If the button becomes stuck, try to wiggle it back and forth until it returns to its original spot. If this does not work, take rubbing alcohol and dab the button with a soft cloth working the alcohol into the button to remove dirt/debris.
Bad Wires/Broken Light
Over time wires may become stripped or damaged within the device. Please visit our repair guide for more information on how to repair your device.
Device won’t charge
Your device will not charge or hold a charge when plugged in.
Battery has Expired
If the speaker will not play without being plugged in, the battery may have reached the end of its life and cannot store a charge. Try replacing the battery. For help with this, please visit our repair guide.
Device won’t power on
Device will not turn on and function.
Charged Batteries
The battery may be dead and causing the issue. Be sure to charge the speaker when necessary. LED light should be flashing if the device is on.
Battery has expired
The battery has reached the end of its life and no longer functions.
Power Button No Longer Functions
Power button module has expired and no longer functions to power on the device.
Faulty Wiring
Over time wires may become stripped or damaged within the device. Please visit our repair guide for more information on how to repair your device.
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