I had the same issue. The pump drain was clogged with a cloth napkin and bobby pins. It is located on the front in the small panel bottom left side. Since mine stopped before spinning the machine was full of water. I used the small drain tube on the left (inside the panel) to slowly let out a lot of the water, then had a pan and lots of towels ready for when I opened the filter on the right side in the panel. As you start to unscrew it out lots more water comes out. Clean thoroughly and replace. Did the trick.