Hi there Matt. Your problem can be easy or hard to fix. It all depends on the actual part that is broken. The first thing to try is by draining your battery. You can easily search up your laptop model on Google or your prefered browser and see how to drain the battery on that model. If this method doesn’t work, it can be an internal problem with your laptop. First thing to try is reseting your motherboard. This can be done by unplugging everything including accessories. After this, try looking for a very small hole if you flip your laptop over, and inside should be a small button that if you click with something similar to a pin, it would reset the motherboard. Don’t worry, this won’t lose any data. It will only erase any changes that you’ve made to your BIOS. If this method still doesn’t work, try emailing or messaging your manufacture and describing the problem to them.