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Discover repair information including guides and tips for Whirlpool Refrigerators. Our comprehensive resources offer detailed instructions for troubleshooting and fixing common issues in various Whirlpool refrigerator models.

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URGENT! Whirlpool refrigerator does not get cold at all?

Hi, I recently bought a used appliance set off craigslist. (Seller assured us they all functioned great, they were just upgrading.)

We just installed them, only to find out that the Whirlpool Refrigerator GS6NBEXRS01 isn't working properly.

- Yes, we moved the appliances properly, the fridge was moved with it standing upright, it was never placed on its side.

- Yes, we gave it well over 24 hours to cool, as the manual instructs. The temperature hasn't changed in it at all.

- It is a side by side fridge/freezer. Neither side cools off whatsoever.

- It is plugged in and is on. It lights up. You can hear the blower going.

Model # GS6NBEXRS01

We are desperate because we need a working fridge and do not have money for a service call. Thank you all for any help/advice you can give.


Thank you both for your answers.

I don't know if it was cold when we got it. When we bought it, it was being stored in the man's garage. When we bought it, we also stored it for a couple months until now, when we finally got around to installing it.

I took off the back cover and the compressor was slightly warm. The compressor does kick on.

The condenser fan is running.

I removed the kick plate grill and confirmed that there is air flow.

I do not have a voltmeter, but I will try to pick one up shortly. Are there any other tests/diagnostics I can do myself besides this?

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The usual things that go wrong with refrigerators are losing their "coolant" which would probably have to be replaced by a technician; the compressor going bad (same result) or the relay that runs the compressor dies. The last item is pretty common.

What I do is listen for the compressor to come on when you plug it in. It makes a humming noise. If there is no humming noise, it's not running. Assuming you are not afraid of electricity, it's time for the volt meter. Is power getting to the compressor motor? Take the panel off the lower back of the fridge, clean off all the dust with a vacuum cleaner, find the power coming in, going to the relay and from there to the motor. Measure it at the motor first. If it's got power but is not running, wack it. Give it a tap with a block of wood and a hammer. It might be stuck, and sometimes this is all it takes. Not a good sign, but at least you'll know it's the motor and not something else. If there is no power to the motor, rejoice, it just got cheaper. Measure in and out of the relay. If you are lucky, it's the relay which should only cost about $20. You can get an overpriced one at any appliance store, or you can order one online. Google replacement appliance parts, or Google your Brand and model number.

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Was it cold when you got it? What can you hear running? Here's a video on how it works:

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