Microphone issues Plantronics Voyager Edge

Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...).

Picking it back today, I decided I wanted to know the reason and I found it and a solution.

Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...

Hi

I had same problem with 2 consecutive Voyager Legend's . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Now its working perfectly again.

same issue here. platronics sent me a new one and the same problem. after working perfectly for a couple months, i am now inaudible to parties i call. like i'm breaking up.

Same issue faced!

Plantronics replaced it, and new one got same issue within a week.

Rubbish piece of headset.

Same issue here...

People comment that my voice is faint. Very annoying for an expensive headset.

I'm out of warranty and they are offering a discount on a replacement. Not sure what I'll do.

I'm now very hesitant of buying another Plantronics headset.

You can find a video on yt where a romanian guy is showing you how to fix it.. the problem is with the ambient microphone that is near by answer button

I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue!

I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.

Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset!

I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units.

I have the same problem. This is thr second one i bought and same thing

First thing you do is make call then check to see if the mute is on! Push voice/mute button found on underside of mic boom. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off.

The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling.

This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered.

I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated.

Email me if you have other questions

I have the same problem. I have four headsets all of them are Plantronics edge. They have the same microphone issue. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It has to be some kind of manufacturing defect. It's better to stay away from that headset. If anyone have this problem is better to send it back and ask for refund. I went through 6 headsets and they just die at some point. So the new one will not be any better.

I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one!

This Plantronics has sensor to turn off once I remove it from your ear. The sensor may not work very well. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I don't want to play with all the sensor setting, someone might have better luck.

I download/install the software with my windows 10. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings.

To download and install MyHeadset Updater:

Go to http://www.plantronics.com/myheadset-upd...

Choose Voyager Edge, and then click Get Started.

Click Start.

Click Download.

Follow the on screen prompts for downloading and installing the application.

Another thing to check is whether it's paired with more than 1 device? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Disconnecting it from the laptop then let the phone work perfectly.

I had the problem of people not hearing me after I dropped it.

I considered it broken and bought a new one.

The headset is great but the earpiece is a desaster.

A friend who is a dental technician made me a silicon earpiece based on

the unfortunately discontinued Bose Headset II earpieces.

Now it stays in the ear rock solid:

https://www.dropbox.com/sh/l21ia7edr7cmx...

I've got the same problem, for the second time now, bought​ my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable.

And I've sent it to reseller, hope they will fix it or it will be replaced.

Trying to look for alternatives now in case if there will refund be possible.

But honestly Voyager edge is the​best..

Identical problem here. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is the third headset that they change me in warrantly.

Don't buy Plantronics products, especially the Voyager Edge. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Purchase a cheaper headset like Jabra or the like and you won't be disappointed.

I have the same issue. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution.

I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. They are pretty well designed but looks the recent headsets are not built to last!

I have the same issue. But Some of the plantronics headsets are really good, But this is not good product

The darn thing shuts off in middle of conversation OR it says “answering phone” but never answers the incoming call.

And the so called voice system never works.

Dang! Looks like I'm not the only one by far!? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! After a few years of use it has now become a piece of junk unless your just using it for music etc…

any oficial solution about my voice fading away due to mic or noise canceling issue? (plantronics legend headset) . i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion?

No one has gotten back to me on any of these problems. I’m thinking that maybe I am just expecting that the things I buy should last forever!? lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D

I’m having the exact same probem. Honestly for a headset this expensive, these types of issues are completely unacceptable. It’s just disgraceful. Stay away from Plantronics - it’s bottom of the barrel garbage.

you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned

Same problem.

If I lower my voice, it just disappears.

Turned off ANC to see if it will make a difference. Probably will go back to a wired headset. Disappointed.

I have two Voyager Legends and both are bad. Almost no microphone level. There seems to be no solution o this problem. Are there no Plantronix reps here to defend their reputation? Maybe this is a known issue they are covering up? Disappointed.

This is common with your model and the Plantronics Legend. It’s from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I live in Florida and use this at work, and while working out. So it only takes me a few months before everyone says they can barely hear me.

I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. They sell it in any paint department at every hardware store.

You don’t have to soak the battery side. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Then soaked for a couple more minutes. Then wiped off with a paper towel. Let it sit for a few minutes. Made a call to a couple people, and they all noticed a huge improvement.

if you ever drop your keyless entry in the swimming pool. This will fix that too!

Here’s video on how to fix this:

https://youtu.be/H01l_GMQftc

Press mute and call button together and hold for 4 seconds to disable sensor

https://drive.google.com/file/d/1zpXRWMd...

hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ

I have the Plantronics PLT V6200 which I bought because of the really long battery life.

Like the other posters here my mic suddenly gave trouble and people couldn't hear me on phone calls .

I tried the Plantronics hub with no joy . I couldn't find the holes to cover because the 6200 has the mic holes at each end of the neck band so I covered the set of holes on the left side of the band (which also has the anc on off button ) and bingo my mic is working perfectly .

Thanks for all the suggestions as I would never have thought of this .