Unable to Detect Paper Edge

My Kodak printer (all in one 2170), want print anymore. Keep getting error message 3520 "Unable to Detect Paper Edge". A Kodak support representative conducted a series of troubleshooting steps (rebooted the computer and printer, checked for software updates for printer and firmware).

However, the Kodak representative was unable to resolve the issue; He said it was a hardware issue, and said I should buy another printer, and made an offer to sell me one.

I want to know if anyone has experienced this issue, and was what you did to resolve the issue, or provide information about where I can obtain parts and or repair?

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Try leaving it unplugged for 20 minutes.

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Hello Marshall, I left the printer unplugged overnight. When I plugged it in this morning, I got the same error message. "unable to detect paper edge), error message 3520.

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Ok, you could try turning it on and holding the stop button.

If that does not work you will have to get a new printer.

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