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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with a 2 TB capacity.

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When I shake my WD My Passport Ultra 2TB, it gives me a rattling noise

It's very annoying because i always think something is broke in it. It's reading an writing perfectly just that sound...

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I just purchased a 1TB WD My Passport which has the same rattle you describe yet functions perfectly. Having purchased WD cases for spare 2.5inch drives in the past, I know they are just held together with plastic clips. I suspected the rattle was one of these clips broken off inside. Making sure not to use anything too violent, l got some thin plastic packaging and a small ruler and gently worked my way around the joint between the front of the case and main chassis until it popped open. Inside the HD was mounted on rubber feet (be careful as it is not screwed in) and sure enough between the drive and case was a tiny broken clip. The clip was less than 2mm across and 4mm long so it could move around easily to make the rattle. Bin the broken clip as it has no real function as there are loads of other much bigger clips. So just pop everthing back together gentley and it's sorted.

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I have opened my old disfunctional WD HDD (not My passport) and dicscovered small plastic box with tiny (grain size) balls inside, glued to a back plate of the HDD. It was definitely the source of the rattling noise when shaken. It seems like it's magnetic. But I don't know what purpose it serves... It just sat there...

That means when you shake your HDD and makes rattling noise, it doesn't necessarily mean that it's broken.

This is it:

Block Image

https://pasteboard.co/IcAzIoZ.jpg

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Many portable drives have a Desiccant Silica Gel Packet to remove moisture from the air inside (vapor not liquid)

You should put it back if you got your drive working again.

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You’re shaking your hard drive?

“Don’t do that!” Henny Youngman

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I Don't know if this is reply for me, but read carefully: "Old disfunctional WD HDD". It was trash already. Many unreadable sectors, getting worse day by day. I was just curious what's inside, and thought it might be helpful to answer the topic question.

But even if I have shaken a new one, nothing should happen. The read/write heads are off the platters when HDD is off. There is nothing that can damage it, imagine how it's shaken just by transporting it around... Of course when it is on, it's entirely different story.

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Neni I was responded to the original question, not you.

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