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Ice is not dropping into receptical

Any other ideas around this? Bought a house with a 2012 samsung refrigerator and all of a sudden the ice stopped dropping. I have tried the re-set multiple times and it doesn't seem to be working. It looks as though ice is being made but isn't dropping into the bucket. Since we weren't the ones who bought the fridge, I don't think I am able to have a service technician come out to look

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I don’t know if it helped but I have the same problem. Only mine makes the ice but doesn’t drop the ice in the bucket even though the bucket is empty. The ice gets stuck when the trays empty. I have to get a long plastic spatula and break the ice loose which is stuck between the ice maker and the wall of the box. I have to do this at least once a week. I thought Samsung made a good refrigerator but I will never buy another.

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Android Tamir Setleri

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Android Tamir Setleri

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Chosen Solution

Does the maker have a sensor arm that detects when it's full and is it in the up position? If so, gently push the arm drop to release it from the off position.

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Hello I have the same problem, but I noticed that there is a small piece of ICE in the arm, I removed and the ice fall down again, however after several minutes another small piece of ice are in the arm

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Most Helpful Answer

KristenGallagher, You reset it by unplugging the refrigerator for at least a 20 seconds then plugged it back in, correct?

Is there ice in the ice maker tray waiting to be dumped? Or is the ice maker tray empty?

If empty be sure the water is on. A dirty water filter can get clogged and not be able to fill the the tray. If your unit isn't cool enouh the sensors on the ice maker won't let it advance. You should be able to see a "test switch/button" on the ice maker. Hold it for 10 seconds and it should complete a test. It will cycle around, dump ice, cycle to the fill and cycle around and stop-all in a few seconds. If you hold the test button down for 10 seconds and nothing happens, you'll probably need a new ice maker.

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The ice is made and pushed out of ice maker, but does not fall into the bucket. It hangs up between the edge of the icemaker and the wall in the icemaker cabinet. if I catch after the first cycle or two, I can just reach up and touch the cubes and they fall. if I miss it and several cycles have passed it is all jammed up and have to use heat gun to clean the jam up out Frig is less that 2 years old was top of the line.

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Same happens to a lot of people including me Samsung is terrible made the mistake of buying all samsung appliances After 13 months was told it would cost 975 for dishwasher repair Dumped it Now this with refrig NEVER SAMSUNG

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If the ice is hung up on the arm or not falling into the ice bin a few things could cause this. Is the ice maker level? If the cubes are larger in the back of the ice tray than the water is settling more in the back cause it’s not level. Most ice maker are secured to the side of freezer with 2 1/4” screw above the ice tray and one 1/4” screw below the ice maker. You can adjust by loosening the screws. Don’t remove them, only loosen and adjust. A level might help. The true test will be after the first batch freezes. A bent arm can cause these issue too. Or the bracket at the back of the ice maker that the arm fits in could be cracked. Without a model number I’m only assuming you have an ice maker that mounts to the left side of the freezer. This is a common ice maker used by many manufacturers.

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I hear the clicking sound when I press my cup against the dispenser and yes, the ice flap opens and closes. The ice tray fills & dumps as it should, and I can turn the circular knob on the back of the ice box, to make the ice fall through the shute. But the stainless steal auger blade is not rotating at all.

Figured that was the issue all along, but didn’t know what it was called, therefore, couldn’t search how to fix it. So thank you for all the detailed instructions!!

Now that you’ve helped me identify the issue, how do I fix it? I’m assuming it will need to be replaced?

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Nikki, the stainless blades on the ice bin or behind the bin on the wall? The two on the rear wall turn with the dispenser motor. If you hear the motor but they don’t turn you might try tighten it. If it’s the blades on the ice bin than you need to buy the ice bin. At searspartsdirect.com you can enter the model # and click on the diagram and look at a detailed breakdown of the parts. It’ll give you an idea of how they fit and how to get to them. Samsung had a problem with one ice room design in a French door model with freezer on bottom. If this is the style you have I’d advise calling Samsung. Last I hear they were trying to make them recall it.

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Kristen Gallagher will be eternally grateful.
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