My alienware 13r2 battery died, so I replaced it with one from BattPit (you can find them on amazaon). Now when I turn on my laptop there's an error message: the battery cannot be identified ... etc... wont charge.
My question is: does my laptop need a genuine Dell battery? Or can I somehow get this one from BattPit to work?
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@zdan could be your charger, your BIOS or a bad battery. Since we can rule out your battery I would suggest you check the BIOS. Check this video at 04:20. Or you can just get an original Dell battery...;)
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I also have alienware 13, bought a new Battpit battery, updated Bios, tried different chargers, replaced power port!!! Help!!!
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