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The BlackBerry Priv is a slider smartphone developed by BlackBerry Limited. Following a series of leaks, it was officially announced by BlackBerry CEO John Chen on September 25, 2015, with pre-orders opening on October 23, 2015 for a release on November 6, 2015.

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hard reset? recovery mode?

i have a customer whos father passed away. she is trying to reset his blackberry to sell it as she cannot get into it. i cant seem to find a way to hard reset via button combo. help?

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I found this after seeing your question. I hope it helps. I posted the image because I had to jump through a hoop to see the answer.

Here is the website it comes from: Three ways to Hard reset Blackberry Priv.

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I will try this when I get to work! Thank you! :)

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Np! I hope it works!

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Just log in 10 times with the wrong password or wrong pattern etc., then the phone will delete everything down to factory reset level, and restarts from scratch again.

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Actually that is incorrect, it will leave it stuck in a mode where you need the original google account to load past the setup screen... It has to be done via the actual factory reset option to avoid this...

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