How to fix no network connection

i bought the cellphone last december and it was fine until yesterday morning that i even took a call but after a while it shows that theres no connection on both globe and smart. ive tried turning it off for hours and still no connection when i turned it back on. i even took out the sims and put it back on but no avail. i would appreciate it if you could help me out. thank you

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Back up your information, and try a factory reset first.

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