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The Brother HL-5240 is an office laser printer released in November 2005.

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Brother printer status monitor

I have a brother, HL – 3170CDW printer(I had to select the HL-5240 because it was the only choice I had). I have tried every which way to get the status monitor to work with no results. I double click the icon on the desktop, and a little busy wheel turns but nothing happens. I've tried to follow the instructions on the brother support page but got nowhere.

Is there someone out there who can give me a step-by-step procedure to get this thing working?

Thanks. Jim B.

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Go to the Brother website, there appears to be a firmware upgrade for this machine.

Also if you are trying to install this on a Windows 10 computer:

''Windows 10 Compatibility

If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.

''

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I went to the Brother site and tried to install the firmware update. It informed me that I already have the latest version installed.

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