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{A1706 / EMC 3071}—Released in June 2017, this 13" Macbook Pro features Kaby Lake processors up to 3.5 GHz Core i7 with Turbo Boost up to 4.0 GHz.

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Cursor jumping randomly when typing

I have a 2017 touch bar pro, and when I type, randomly, the cursor will end up in some other place while I'm typing. I'm guessing it has something to do with the massive trackpad. Sometimes the cursor just moves and I'll be typing in some other sentence, sometimes it highlights entire areas of text, and I'll type over those. I haven't seen anything online about this issue, but everyone I know who has this model complains about the same problem. I've already taken it in, and Apple replaced the entire key and trackpad set up, saying it was possibly dust under the keyboard, but that's not the fix. It started right out of the box. Anyone know of this problem and a potential fix? I've changed some of the haptic feedback settings, but... still nothing.

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I have this issue too. It's driving me crazy and wasting hours of correction time,. It seems to be a design fault,

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A friend thinks that the area next to the trackpad (to the left and right) is too sensitive; just resting your hand there, or even a gust of air can cause your cursor to disappear. You have to search for it and you find it's made a bunch of typos half way up your document, or deleted a whole chunk of text. Apple should recall these laptops and replace them for us. It's been like this right out of the box.

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could be several things, reset the PRAM....also check the cycles on the battery under system information/power if it's REALLY high like near 1000 it could be a bloated battery which pushes up on the trackpad and keyboard and causes this...also check the adjustment screw for the trackpad. Some can be adjusted VERY little but just enough (search here for this) But yes, it can be one of several things.....try these first....they're the easiest. If none of the above, you could open it and check the connection and make sure there's no corrosion or any moisture related anything on the plug in where the trackpad has it's connectors but if it's new and no liquid damage has ever occurred then this is prob not a cause but possible if it's even got wet too..... THESE options are more for older macs as yours is basically brand new. I'd go back to Apple with it. demand they replace or fix it again, especially if it's under applecare warranty. Tell them to type on it until it happens to them....it sounds like a bad trackpad to me, make sure they address the cables to and from the trackpad/keyboard too and not just the trackpad and keyboard themselves. I know there's a dust issue with some keyboard people have had but this is more for typing and not a jumpy trackpad..

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i had the same problem with the MAC from Sept. 2017--right out of the box. I stopped using it and went back to my 2012 MBP. . First the geniuses said it was jumping around b/c I was touching the huge track pad, then they said it was the jewelry, I took everything off. They then tried to tell me it was a problem with my apps or files were corrupted and so we reloaded everything from the original sources. Always MY fault. TOOK Forever wasted sooo much time. Also, couldn't read my WD drives for MAC; USB adapter not recognized; MAC replaced the trackpad, all connections, everything. nothing worked. Finally sent me a new MBP in May 2018, and the jumping around is still happening. and getting worse. In outlook, word, and websites, using chrome, safari, etc. I have no idea where the problem is, but we need to make more noise about this. I had a 2012 mac with a new 2 TB Solid State drive--and had no trouble. I unfortunately got liquid on the keyboard last December and it died, so this is my only Mac.

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I'm just an ordinary user of MBPs. I got my new one yesterday and I have the same problems, exactly the same problems as described above. And – I didn't want to believe it – the same problems that made me waste a lot of time by correcting texts in word, excel, etc. with my old MBP and made me finally giving up and buy a new one. This time, too, the cursor ends up in other places while typing. The cursor just marks parts of a sentence above and going on writing this par disappears of course. The reason cannot be the massive trackpad, my old one's was smaller. I guess this is a systemic default and I know I am not the only one with this problem, there's just nobody who makes this a relevant issue for apple. I do not know what to do now with my new MBP, I'm still discussing with my IT-provider.

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Most Helpful Answer

This honestly worked from above for me, and I was the original poster.

I had the same issue with my new MacBook . Drove me bonkers for months. Apple help solved it for me. Uncheck 'tap to click' in Preferences>Trackpad. PROBLEM SOLVED


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I just tried your tip and for the first time in nearly two years I was able to type without the curser flipping here and there. I am amazed and delighted. Hope this is really the key to getting rid of this most exasperating problem. A hundred thank yous!!!!

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Worked for me, too. Thanks for the tip!

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Mine was already unchecked, so this was not a solution for my cursor dancing.

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My 'tap to click' box was unchecked already :\ .... Any other solutions ????

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Thank this fixed a problem that I'd been living with for a long time. Wish I'd seen your post earlier. Thanks so much!

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This is also happening to me, took it in to apple and they blamed me. It’s a joke. Even as I typed this my macbook deleted text. It’s almost unusable and i get carpel tunnel trying to hold my palms over the ridiculous track pad. worst $3500 i’ve spent.

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UPDATE: So, this may work for some.1. Disable the track pad completely in setting (all the the check boxes.) 2. Make sure you uncheck tap to click. 3. Try like this for while, It fixed mine. 4. I've added minimal settings back to the track pad and it's working.

Text was deleting in browsers because of the positioning of of icons on the touch-bar. When I was typing in google my index finger would hover over the touch bar at the top deleting text.

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I have had the exact same issue and the cursor jumps mid typing and ALWAYS to the left and usually up two lines (unless only one line of text or in a text box) and throughout multiple applications. Only consistent feature is up and to the left and very frequently. I have kept a log and plan to submit it to Apple for a new unit. Keeping a log made it all the more obvious there is a HUGE issue here. For me it is NOT: trackpad (I have turned all gestures and tap to click off and happens with very focused typing with my palms elevated), NOT the keyboard (sent it in and they replaced it about three months ago - took two attempts they completely froze up my computer the first time), NOT grammarly (I do not have this), and not PRAM (I have reset and done all suggestions here). What good is a computer that I cannot type on? I am constantly interrupted and I type very fast and efficient. I used to have to “find” the cursor (where’s Waldo, right?), but now I know right where to find it: Always up two lines and to the left. I hope they take this serious and give me a new unit. I loaded this up and it cost me $6,000. Am I !#^&@@, YES! Right out of the box, this has been an issue.

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I've turned off everything in the Trackpad. I plugged in my old Mouse and it appears the cursor jumping may have stopped. How do I turn off the trackpad completely?

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I went into system preferences and unticked practically everything in Mouse and Trackpad although I kept mouse “right click” and “natural scroll direction”.

Seems to have worked for me - I never used the trackpad anyway as much prefer mouse.

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Definitely worked for me as have been typing normally since made the changes.

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I had this problem, however it was happening to me when using Safari typing into a text box. Turned out to be the Grammarly premium plugin, I disabled and re-enabled the spell checking and it stopped jumping back.

15” MBP 2018 with Touch Bar.

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Unclicking “tap to click” seems to work for me, too.

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Update: unblocking "tap to click" solved the problem!

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Apple finally admitted they have a problem and supposedly going to fix it for free within 4 years of purchase. Details here: https://apple.news/AhxYSPhwQQ7uKzAovTPhb...

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Still working after I made these changes some time ago.

———————-

I went into system preferences and unticked practically everything in Mouse and Trackpad although I kept mouse “right click” and “natural scroll direction”.

Seems to have worked for me - I never used the trackpad anyway as much prefer mouse.

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Oh... You mean it's happening because I'm using my track pad in lieu of my mouse.

Ok.. I'll try this fix. But seems wrong. I bought THIS Mac for what it has to offer. Isn't it wrong that we have to MacGyver it to get it to do something ..

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The problem of jumping cursor even after the enabling Tap to click is your adapter.

Check whether your home has earthing.

This happens when the adapter can’t regulate the charge

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This has worked!! Clicking Tap to Click is an answer definitely.

You can't just touch the track pad anymore .. You have to specifically tap it but.. pick your poison yanno?

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I’ve had the jumping insertion point problem, too. It’s not really the cursor, because the cursor stays were you leave it and the typing insertion point jumps around. I bought a refurbished 12-inch MacBook in April 2019. The problem began a few weeks afterward. I took it to the local Apple Store and the keyboard, top case and battery were replaced. Got it home and the problem recurred. Sent it to the repair station in Texas; got it back. Same. Sent it in a third time; got it back. Same. I tussled with a senior customer service rep and a senior tech support tech and they finally agreed to replace the 12” MacBook with a new one. Guess what? The new one had the jumping insertion point, too. Brand new; nothing on it. So, I call again and the rep said he’ll send me a replacement; this time a MacBook Air, as the 12” MacBook has been discontinued.

So, here I am typing on my brand new MacBook Air and guess what? The insertion point is jumping. So, back to the internet for more reserch and here I am, on this board. Some where in an earliet post, a user found releif by disabling all the track pad jestures, eveything. So, I’m trying that now, as I type this and sure enough, with all the bells and whistles turned off the insertion point follows every character that I type, just as it does on a Mac with a regular keyboard. I do have Touch to Click turned on and the “Click” set to Light. But, so far, excellent.

I sent my Apple Customer Service rep the link to this thread, and a brief note aobut my experience, with gestures turned off. This is not a problem uniqe to me, not in the least. He wants me to talk to engineering and help get this resolved. Clearly, it’s a problem and probably requires a lot of re-engineering to fix. Let’s hope they do it.

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I found a fix! I pulled out my mouse from a box of old electronics and discovered that when the mouse is plugged in the cursor no longer skips. When I am typing, I always insert the mouse. When I just want to scroll through the news I unplug the mouse. This solution is 100% effective, i.e., empirically validated. It’s a bit of a drag to have to use the mouse to navigate, but much, much less of a drag than having the insertion point skip and then missing it and typing over creative work and losing it. I hope this helps.

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Thanks so much .. you’re right. It’s a bit of a pain but typing over my work was killing me !

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I noticed a similar result when I used an external keyboard. Defeats the purpose of a laptop and I'm not carrying a keyboard just to use the track pad. John, I think your fix is more of a work-around. Apple has to make what ever changes to it's software and hardware to make the track pad perform as expected.

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Have had this problem with my old Macbook Air and now with my brand new, straight out of the box Pro. It’s nothing to do with touching or brushing the track pad. I’m a touch typist and was taught to hold my fingers as a piano player would. Has anyone had the keyboard repair mentioned above? And if so, did it work? Don’t want to waste my time taking it back to an apple shop and losing the laptop for a few weeks whilst they fail to repair it. Is it possible this is actually a software issue?

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I am having the same problem with my MacBook Air, just two weeks old. I tried unblocking all of the trackpad commands, but not only did that not work, the commands still operate! And this is after rebooting as well. I was able to find a jury-rigged solution, however. By taping a 3x5 index card over the trackpad, along the top edge of it (there will be some trackpad surface showing at bottom but my palms don’t reach that far) I seem to have mostly anesthetized the sensitivity, and as a bonus, can still use the trackpad features through the card. I still plan to bring the machine into Apple, since it is unacceptable to pay so much money for something with such a basic flaw; and it appears from reading these comments it has been going on for some time.

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Found the only thing that worked for me was to turn off the single click on the trackpad. Bit of a pain having to double click it now but, touch wood, the cursor hasn’t jumped since.

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I have had macbook pros for some time. I retired my 2012 MacBook Pro when the trackpad quit after having NO PROBLEMS with it for years— and those years included pounds of crumbs and cups of coffee etc. I replaced it with the 2018 high end MacBook Pro version. The cursor problem happened immediately out of the box and ALWAYS happens. I may be typing an email and the cursor will jump back to messages or safari, etc. It seems the touchpad is too sensitive so anything brushing it will set it off. Couldn’t this be a relatively simple software fix? My husband told me it was an issue for people even before I bought it and experienced it, so Apple knows. Disappointing, as I have loved the MacBooks before this…

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I have the same issue right out of the box. I am trying to have it fixed under apple care, but its 2nd round now. At first they changed whole keyboard and touchpad, but problem still remained. Funny thing is, that my apple care expires in a month, and they said, if I bring in the laptop after that with the same issue (which they didn't fix) I would have to pay.

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It’s exactly the same with my new Macbook Pro. I loved the previous Macbook and it was just perfectly working. I had to give it up due to a graphics error. Now, I am extremely unhappy with the jumping cursor. I have informed Apple via phone twice about this error. They say, I should bring it to an Apple Store. I don’t think, however, that they can fix the problem. Plus, I cannot leave my Macbook somewhere for days or weeks, I am self employed.

My understanding of it is, that the trackpad is just too big and you move the cursor with your handballs, somehow. It especially happens, when I need the numbers or the upper keys, so I guess, my handballs leave the trackpad then, and this moves the cursor. If they could just adjust the software in a way that you have a chance to define the width of the trackpad sensitivity individually, I think this could fix the problem.

The other issue is, that keys (especially s and d) keep sticking and I have to use pressure air quite often. This is not acceptable for a device of this price.

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I got same issue. Wiped out complete Mac and did a clean install of Mojave OS. Worked well for a day now back to same issue. All of sudden it selects complete text and start overwriting or sometimes cursor move to random part of the paragraph. This is driving me mad.

One thing I have noticed. If I open terminal application and type in anything it works perfect.

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Keep it simple. Try turning off almost all of the gestures etc on the track pad options; most of them are not that useful and/or difficult to remember.

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My trackpad was acting that way. I turned off my computer and cleaned my trackpad with a wet wipe very carefully then used a paper towel to wipe away the moisture and lo and behold it worked. Over time the grime and dust from our fingers accumulate on the trackpad that’s my humble conclusion!

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What helped: I turned off the trackpad, so the trackpad does not work when there’s a mouse connected with the MBP; it only works without a mouse connected – of course with the jumping cursor «joke». Without the trackpad the error does not appear anymore. But of course you have get used to work without trackpad. Anyway, it’s better than a jumping cursor (or a new MBP may be with the same problem …)

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I’m glad unclicking “tap to click” works for some, but it has no effect for me. I think it’s simply a matter of keeping my palms off of the trackpad; if I touch it while typing, the cursor jumps all over the screen, with various forms of unsettling results. It’s most annoying having to keep my hands lifted up off the computer. Not sure if it’s helping with my carpal tunnel either.

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The problem is that when you are typing, you accidentally tap the trackpad very lightly which is registered as a tap on the mac trackpad.

There is a solution though. You can turn off the tap to click feature in :

System Preferences > Trackpad > Tap to click

but there is a downside, which is obvious, now you have to start clicking in the trackpad instead of being able to just tap which is annoying. Just a note from me, I got used to it pretty quickly.

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It’s a nightmare. Luckily I do most of my work on my home iMac,— the laptop is primarily for uploading and editing photos when I travel, and scheduling clients while in my office. Even then it has driven me crazy. I was at the Apple store yesterday looking at the new and “improved” MacBook Pro, and asked the salesperson about the trackpad issue. He claimed to have never heard of it. Anyhow, I don’t think there will ever be a fix except turning it off altogether and using a mouse, which I don’t intend to do. Will hang onto this one for as long as it lasts unless I weaken and do a trade in. Truth is these MacBooks last ay longer than any PC laptop my husband gets. Shame about the trackpad.

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