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The Garmin Vivoactive is a GPS smartwatch that includes sports apps for tracking activities, notifications, calories, and sleep. This watch incorporates features for both active and working environments.

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How can I use my old account in my new iPhone?

Dear Garmin Support,

I got a new phone, although I backed up all my stuff some did not back up! one of those things is my account at the Garmin, so I lost all my friends, previous badges and personal records that I was so proud of!!

can you please tell me how can i use my old account please by explaining it step by step

sincerely, Salem

Bu soruyu yanıtla Ben de bu sorunu yaşıyorum

Bu iyi bir soru mu?

Puan 0


FYI - We're not Garmin! We are independent group of volunteers answering questions for people having problems.

Sadly I think you need to talk with Garmin directly as we mostly cover hardware issues not software problems like you describe.

Here's owners manual and in it you should get the answer or contact Garmin directly with the contact info supplied: Garmin vívoactive


@danj by that logic, we are not Apple either, yet you provide Mac Support.


@avanteguarde -Re-read the very first line "Dear Garmin Support" I have a feeling he's expecting Garmin is monitoring this site.

As to what I wrote "as we mostly cover hardware issues not software problems like you describe" If you know how to help him all the power to you!


I doubt that's the case. Considering context in the OP, this is ESL (English as a Second Language.)


thank you guys for your help and my mistake was that I copied my email to garmin and didn't edit it .. now i am waiting for garmin to contact me and i put this question here because their forum is under maintenance anyway thank you guys for trying I think i will create another account anyway thanx again


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Can you elaborate how you backed up your data?

The data in your vivoactive should be linked and automatically backed up via an account you set up on Garmin Connect IQ app. If you logged in with the same account, everything should just transfer over inherently.

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You just need to drop by the App Store and download the Garmin Connect app to your new iPhone. Then launch the app and sign in with your Garmin account credentials. If you don't remember your account password, there is an opportunity to reset it as you follow the login process in the app.

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