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hey. im jeffrey from kenya. my keyboard stopped working abruptly and yet it is in perfect condition. what might be the problem? im currently using windows 10
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Uninstalling the graphics tablet driver solved the issue. the problem was caused by a software conflict, not hardware, as i thought. Anybody using windows 10 and has the same problem should try doing the same.
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Hi Jeffrey,
If the keyboard has completely stopped working, disassemble the laptop and lift up the keyboard to check and see if the ribbon cable as come unplugged. I had this issue a few weeks back with a customer's laptop. Good luck!
- Jasen
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