Touch screen is not always working

Question

Samsung J7 Pro

Repair guides for the Samsung J7 Pro. Learn how to repair your Samsung J7 Pro on your own.

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Just got my brand new J7 pro 2 days.

The touch screen in not always working , sometimes it works and sometimes no, it's very annoying me in terms of typing and overall usage.

Yanıtlandı! Cevabı görüntüle Ben de bu sorunu yaşıyorum

Bu iyi bir soru mu?

Evet Hayır

Puan 2

Seçilen Çözüm

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Do you have tempered glass screen protector installed on the phone by any chance? I've heard the touch screen isn't great on this model.

Bu yanıt yardımcı oldu mu?

Evet Hayır

Puan 4

2 Yorum:

Yes I do have a screen protector.

So u r telling me to remove it, right?

In this case the screen will be in risk all the time and from my experience it won't stay long as it is:(

One more thing I have heard that the software update will fix this issue, do u have any idea?

It's worth a try, do the software update via the settings if there is an update already.

Also just to be safe do a backup via Samsung Smart switch on computer in case it decides to brick itself. You never know when an update may fail.

Yes I do have a screen protector.

So u r telling me to remove it, right?

In this case the screen will be in risk all the time and from my experience it won't stay long as it is:(

One more thing I have heard that the software update will fix this issue, do u have any idea? — Cherif Azzouz
It's worth a try, do the software update via the settings if there is an update already.

Also just to be safe do a backup via Samsung Smart switch on computer in case it decides to brick itself. You never know when an update may fail. — Ben