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HP’s affordable notebook computer, released in 2014, and is fitted out with Windows 8.1, an AMD E1 2100 / 1 GHz processor, and 4GB DDR3L RAM. It goes by the model number: 15-f009wm.

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Why is my pc screen gray?

My pc is about 4 years old and I'm having trouble with it. When I turn it on, the welcome screen is gray, but if I press esc it will go straight to the accounts. When I insert the password, I see the background of my account before it immediately turns grey again. At this point I don't know what to do. If you have any solutions please let me know.

Thanks for your time and patience

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Puan 1


Restarting it doesnt help either


Does it look like your screen is broken or does it look like your screen is having a black and white filter?


Well the screen is just grey and emitting light. I dont have a black and white filter and the screen doesn't appear to be broken or cracked


I think its the gray screen of death.


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@xtali that "gray screen of death"is a new one for me. Anyhow, connect an external monitor and see if that displays properly. If so you know your GPU etc. is okay. You also want to re-install the proper drivers for your hardware. "background of my account before it immediately turns grey again" this could be a driver issues. To verify this, change your computer’s BIOS to load from either optical drive or USB. Download a copy of any version Linux Live. Copy it to a USB/ CD and try to reboot your computer with that. If your display stays on properly you will know it is software related. If it does not it is your LCD. The grey screen simply means that your backlight is on but your screen does not receive video signal.

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