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The spiritual successor to the Chromebook Pixel, the Google Pixelbook was unveiled at the 2017. Made by Google event, and made available October 31st, 2017.

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Pixelbook Keyboard replacement instructions

During one of the heavy down pour of rain. I did not have my Pixelbook in the case. It of course got a little wet. Now the power button and many of the keys do not function correctly anymore. I would like to stop carrying around a extra keyboard to use the Pixelbook. Any help out available?

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Such a disappointment. I have the pixelbook and two keys stopped working. Two Google Specialists couldn’t fix it and suggested i take it to a brick and mortar. Well two repair shops said they couldn’t work on it. Ubreakifix told me Google doesn’t allow them to open pixelbooks to do repairs. And nope can’t make it easy to repair the keys myself. i'm going to try and order key replacements from a third party. PS: i can’t capitalize the letter “i” or use the comma button….hence why this is written the way it is. Thanks a lot Google. i will be switching my pixelbook and pixel phone next year.

Update (01/15/2021)

I'm going to file a claim to the BBB. A $700+ laptop shouldn't stop working after one year. Plus, the fact that Google's tech support couldn't fix it and NO brick and mortar business will touch it is mind blowing. It's a crap product and they need to own up to it. Ten different businesses refused to work on it and the one company that was contracted to work on google products told me “they aren't allowed to open google products .”

I even reached out to businesses online……no one will touch it.

So, I'll file a claim with the BBB today. I suggest you do the same.

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I have the same issue but I called google & they sent me back to this... I would pay but dont know where to go for a 3 month old brick... I am really dissapointed too. I heard of a swap for a refirbished ne, I guess I will call back, yaaay I was just saying this is my new fav over appple but sorry Google if I cant get it fixed or pay to exchange even I spent $2500 for 3 months of enjoyment...

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Karen you said you looked for replacement keys. Did that end up being a solution?

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Thanks for sharing your stories everyone !!!

@DavidRothberg , nope, I did not find a solution except to buy a Lenovo. Sadly, their customer service is horrendous, they owe me money for an exchange and after a couple of uses, the paint is chipping off two keys. I can tell because the backlight shines through. But, unlike GOOGLE and my Pixelbook , I am able to take the Lenovo thinkpad to a brick and mortar for replacement keys at no charge.

Also, looking at a post where he seems to have solved the mystery into the keyboard failures, I feel like Google owes us replacement credit or cash. Way too many of us are having issues and Google doesn't care to own up to a crap model and a crap system to have it repaired = no repair available on this planet.

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Do you still have your old pixelbook if so are you interested in saling it ????

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You can find it at eBay. For example Google PixelBook + Keyboard

certainly. There AliExpress. This is what I found in eBay. http://www.ebay.com/itm/284353269759

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I am also looking for answers here.

I contacted Google’s repair shop of record in the US, ubreakifix, and apparently there are NO replacement keyboards available and there’s nothing they can do. I’m still waiting for an answer other than “don’t buy Google products” ever again but that might actually be where this all lands.

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same problem here! hope a replacement will come out soon :/

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You can find it at eBay. For example Google PixelBook + Keyboard

certainly. There AliExpress. This is what I found in eBay. http://www.ebay.com/itm/284353269759

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What a disappointment. I made an appointment and drove an hour and a half to the nearest ifixubreak only to be told the two-year-old pixelbook is “too new” and there is no such thing as a replacement keyboard. Paid $1200 for this only two years ago and I loved it. A small amount of coffee that spilled on the keyboard has screwed it up permanently, even though I spent days rying it out after wiping it up immediately when it happened. Not sure now if I want to replace it with the same pixelbook.

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Followup: I ended up buying another Pixelbook 2 because I really loved the first one so much. Being more careful with liquids around it and this time I also purchased the service plan so fingers crossed. It also lacks two problems I frequently had with the first machine: keeping the bluetooth mouse connected, and sticky space bar. Of course that might be a system update, but either way I'm pleased. Briefly considered the Pixel Go, or Microsoft Surface Pro 7 but in the end decided to stick with this model.

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This is its replacement keyboard

https://www.aliexpress.com/item/10050027...

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I inherited a Pixelbook from my roommate who's bedroom was covered in coffee. I mean everything, top to bottom. This machine would have been perfect for my new job but the keyboard has patches of dead keys. There is also a nasty impact on the top corner behind the screen, but I'm leaning towards coffee as the culprit. Waiting for my ifixit kit to come in and I will dig into it. It was free so I've got nothing to lose.

If any of you find a solid teardown to the keyboard, please link me.

Update (11/28/2020)

Okay, I've done A LOT of digging into this one now and I think I see the problem. It is not a software problem. After ripping off the layers of plastic they hide their keyboard in, I exposed the only slightly dirty inner workings. Looks like the little leads coming off each of the keys experienced corrosion. I'm wondering if it has to do with the choice of materials since I'm seeing people losing their keyboards so often in the forums.

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You can see a normally functioning key with clean white leads running from both the top and the bottom. Then one that doesn't work with the top lead looking brown or rusty. The last pic is another key that doesnt work and even feels a little different when being used. The lead coming from the top is completely missing, just a little rust where one used to be.

I was hoping to clean this up and fix it, but those leads are gone, the plastic layers are brittle and tore up with all of the adhesive during removal, and the board itself is riveted into the chassis with what looks to be nearly 100 tiny rivets. With how well the rest of this machine is thought out I can't help but feel like this was engineered as a delayed fuse for a keyboard failure. A keyboard that is 3 kinds of nasty to remove and replace. So very disappointed.

If any of you come up with a solution, especially a spare parts source, I'm all ears.

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Hello,

I just need to remove the b key to see if anything got under it. It works but doesn't feel like the other keys, Needs a little more pressure and just doesn't press the same. Could you please share how to remove just the key cover if you know?

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Popping the key up is easy, with a thin pry tool, from the top (I think). But I'm unsure if you will be able to see those corroded leads from the front.

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Solved!

The only "practical" solution I could find was to look up parts on ebay. You can find a few sellers with the lower assembly, as the keyboard is NOT removable, for around $100. You have to transfer all of your internal components and top assembly into it. There is no way to confirm if the Ebay part is functional until the installation is done, so be careful, ask questions, and use a payment service that will take care of you if the purchased replacement part is faulty.

The replacement process is not too complex if you have ever taken devices apart before. Considering I inherited the i7 model for free, this investment was totally worth it.

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@Nathan Rogers My pixelbook has a cracked right shift key. Is it possible to replace it from the outside, ie., without disassembling the pixelbook?

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Just the key itself? Yeah, pops off and ebay has tons of replacement keys. I would watch several youtubes on how to replace them before trying. I don't think it is that hard. Now if it's the mechanical bits underneath, I have no certainty as to how easy that would be. The keys just pop right off with gentle prying.

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From what I am seeing online, Google seems to make repairing their products about as easy as Apple does. Essentially no parts are sold for them so any replacement parts will have to come off another defective device. I have a Pixelbook that runs smooth except for the fact that none of the number keys will work on the laptop keyboard.

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Update 08-31-2021: Have another Pixelbook with a key not working. Nothing that can be done to repair it. Ordinarily I would order a replacement keyboard, unscrew one screw, pop the keyboard out, and then make sure the ribbon cables are disconnected. It all takes about ten minutes. With these devices I now have two laptops that I can not deploy.

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same issue waiting to hear back from the Google tech supportsupport

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I accidentally spilled water on my pixelbook. Several keys stopped working and the computer would repeatedly reset itself while the usb cable was plugged in. Also it made a hissing noise when the usb cable was plugged in, regardless of which side. First I put it on a rack in my clothes dryer at the lowest setting for 30 minutes at a time. After a few cycles, I recovered use of some keys but others were not working and the usb hissing continued. Encouraged by my success with the dryer, I opened the back of the pixelbook (as if replacing the battery), disconnected the battery, and let it dry out for two days. Now all the keys are working again and the battery charges when the usb cable is plugged in.

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