Ear Speaker crackles after battery replacement?

Did a battery replacement on a moto z, Ear Speaker/loudspeaker worked just fine before, now it doesn’t. Ordered a new speaker assembly, installed it, and it has the same exact problem. What gives? if I had to describe it, it sounds like media is playing through as the earspeaker, but it’s turned up so loud it distorts. Is this a common issue, and how can I fix it?

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