donald watson you can try and perform a factory reset using phone buttons. You can still perform a factory reset by using buttons on the phone even If you can't turn your phone oo or access the phone settings.
1 With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
2 While holding the volume buttons, press the END/POWER button briefly and then release it.
3 When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
4 Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
Now I am not sure what will happen with your information when you perform this. It is possible that you might lose all of it, so please use it knowing that this may happen.''italic text'' A hard reset usually does it....Good Luck
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