Ana içeriğe geç

Apple's 2016 revision to their laptop lineup targeted at professional users. Features a 15-inch, 2880-by-1800 Retina display, quad-core Intel Core i7, 256 GB / 512 GB /1 TB / 2TB storage options, 16 GB RAM, and a keyboard equipped with a Touch Bar. Released November 2016. Features Model A1707.

263 Soru Tümünü görüntüle

keyboard swelled/keys cracked and stick when typing.

Hi there. My Macbook Pro keyboard was replaced under the Apple keyboard warranty program -

see here: https://www.forbes.com/sites/ewanspence/...

NOW the problem has occurred again 4 months after the keyboard was replaced by Apple. The keyboard has swelled and expanded causing the keys to stick when typing. It is frustrating and difficult to use a perfectly new and good machine. I have gone to Apple and they have said there is nothing wrong with the battery to cause swelling. They have given me a quote of close to 600USD to replace it.

My query is:

1. What would cause swelling of a keyboard?

2. Should Apple not be liable for replacing the faulty keyboard again since the problem has occurred again?

Please help!

Thanks.

Bu soruyu yanıtla Ben de bu sorunu yaşıyorum

Bu iyi bir soru mu?

Puan 0
Yorum Ekle

2 Cevap

Filtre ölçütü:
En Yararlı Yanıt

Don’t take Apples word for it. Look at yourself. There is nothing in there that can swell up besides the battery.

Ask for a manager in the store. Just what are they planning to do to warrant charging you $600?

Also, download and run Coconut battery and post your results. Let’s see just what they stuck in there.

https://www.coconut-flavour.com/coconutb...

Bu yanıt yardımcı oldu mu?

Puan 2
Yorum Ekle

You have very little time here! Get back to the Apple Store ASAP! Apple Inc. Repair Terms & Conditions

With your original repair paperwork in hand tell them it needs to be fixed under their warranty. Besides, there is a free extended repair warranty on your systems keyboard.

Be firm when you go, don’t get angry and if you get NO! Ask for the manager and work up from their.

Bu yanıt yardımcı oldu mu?

Puan 1
Yorum Ekle

Yanıtını ekle

miu sonsuza kadar minnettar olacak.
İstatistikleri Görüntüle:

Son 24 Saat: 0

Son 7 gün: 1

Son 30 gün: 3

Her zaman: 382