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Samsung's flagship phone, the Galaxy S8. Released in April 2017.

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My phone has voice echo issue

I had my S8 screen recently replaced by a authorised Samsung Service Center. Shortly after that, I have an issue with the sound echoing on the other end. The person on the other end will hear an echo of his voice, while it is normal on my end.

Within 2 weeks, I sent it back to the same Service Center to check. They came back to me by stating that my mic has issues, and the charging port needs to be replaced.

My question is, how is the charging port related to the mic? According to the service center, the mic is connected to the charging port, and replacement of it will fix the voice echo.

Bu soruyu yanıtla Ben de bu sorunu yaşıyorum

Bu iyi bir soru mu?

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Seçenekler

There is a microphone module on the charging port daughter board.

When a Samsung service centre does a screen replacement they use replacement screens that are preassembled with frame, battery and charging port already installed with the part.

The defective part is the charging port assembly as they said which should be covered under warranty from repair.

Bu yanıt yardımcı oldu mu?

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Hi Ben,

Thanks for answering my question. The issue is that my entire phone is not under warranty from Samsung.

However, based on your comment, that would mean that I can claim warranty from Samsung since the screen replacement comes preassembled with frame, battery and charging port.

Is that correct? Is there any proof that I can go back to Samsung Service Center and asked that they fix this issue?

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