something are messing up on my HP

I got a Hp Pavilion G-7 also it's a window 8.1 64-bit software on it. My touch-pad mic on the computer isnt working, something preventing from doing troubleshooter on my laptop, somehow its missing some drivers, and something preventing the laptop to restart won't effect the files the computer or a fatory reset wipe the computer computer, and the restore files got deleted.. Oh and also it won't start up or boot up correctly it says it didnt start up completely error message says CRITICAL_SERVICE_FAILED

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Do you have another device and a flash memory stick?

You can get Windows 10 online and follow the steps to install it on to that computer and could fix the issue, but make sure the stick takes priority in the boot manager. It is not possible to recover files with this method.

Windows 10 still does not require any additional money to install due to Microsoft being forgetful. Your machine has an activation key already. Click no and continue.

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