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Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Dropped laptop. Display is black. Powers on. Works on external monitor

I have an Acer Aspire E 15 E5-576G-5762 which took a tumble onto concrete the other day. There is no visible damage; however, the screen will not power on. It is completely black (no backlighting, dim lighting, etc). The laptop powers on perfectly and displays on an external monitor perfectly. Could this be a sign of a loose connection or something worse?

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It can be a loose connection from the display cable that plugs into the back of the laptop panel.

To check this it will require disconnecting the internal or removable battery. On some models there is a quick power disconnect switch that is engaged when removing the hard drive and memory bottom cover expansion bay.

Once power has been disconnected safely you can start removing the plastic bezel that covers the screws holding the screen and the screen cable.

Here is a video of how to get the screen replaced, you can use it to help you re-seat the screen cable on the screen itself:

https://www.youtube.com/watch?v=ksf4g0XG...

If that doesn’t help I would recommend going to a local reputable laptop repair store to get the screen replaced.

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Since I first posted this question (nearly two years ago), we’ve been getting along fine with our Acer Aspire E 15 E5-576G-5762 hooked up to an external monitor. However, we’ve reached the point where we really need to address the issue, so I hope I can get some additional feedback to help me feel more confident that we can do a fix on our own.

With the exception of the display, it works almost perfectly (possible aux/headphone jack issue, but I need to look again to make sure it's not user error). Here are some troubleshooting steps I've taken so far:

Held a flashlight up close to the screen. There are no signs of a faint graphic images when powered on.

Checked that the display cable wasn't knocked loose by disconnecting/reconnecting it, making sure to feel for two clicks when reconnecting.

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Disconnected/reconnected the display cable that connects to the motherboard.

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In this photo, the machine is powered off. Do the lighter portions of the screen confirm that the LCD display is cracked?

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Here is a screenshot of the System Info page, and can pull Device Manager info if needed.

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Here is the Specification Sheet, which I pulled from the exact Amazon Listing from which the laptop was purchased. 

Specification-Sheet---Acer-Aspire-E15-Laptop.pdf

Here are some other photos of physical damage.

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Do you guys think it just needs a new LCD Display (which I feel I can handle) or do I need to have it looked at by a pro? I’d hate to drain a lot of money on something I can do myself, but without being certain, I know I could end up spending more money if it’s not as simple as the LCD.

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2 Comments:

did anyone ever respond to this ?

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@tmtat555 - Sorry, I'm just seeing this. I have not received anymore responses.

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