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Only dispenses crushed ice

Hello i have wrs325fdam02 and it only dispenses crushed ice. The water dispenses fine. But when we switch to cubed option for ice, it still comes out crushed. Any idea why?

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If it appears you are getting only crushed ice from the dispenser, check the following:

  • It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
  • When cubed ice is selected, dispensing cubes requires energizing a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket, this can prevent the lever from working. Remove the ice bucket and check for ice that may have fallen behind the bucket.
  • If no ice cubes are behind the bucket, try to dispense ice with the bucket removed. Shut the door, press the ice dispenser and listen for a loud snapping noise. If no snap is heard service will be needed. If you hear a snap, reinsert the bucket and try Cubed ice again. If still no cubes, then check for frozen ice in the bucket.

To remove and check the ice bucket:

  1. Pull the ice bin out by lifting it up in front and sliding it forward.
  2. Check for and remove clumped or shaved ice in the bin.
  3. If ice remains, run the bin under warm water until the ice melts completely. Dry the bin thoroughly.
  4. Reinstall the ice bin by pushing it all the way back against the freezer wall.
  5. Allow time for Icemaker to cycle again – to make cubes.
  6. Select CRUSHED ICE and then CUBED ICE.
  7. Try the dispenser again

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