locked out of surface book 2 15in

I am 100% locked out of my surface book 2 15in. My Microsoft account, name, password, email, phone number etc. no longer exists says Microsoft under my laptops serial # and warranty info. but if you look under my old phone number(that is inactive according to Verizon) there is a account with a 365 business account that Im getting billed for and multiple emails i never herd of. So it prompts me to eather enter my bitlocker key or my admin password to get into my computer, but neather work. I’m getting nothing but the run around when i call Microsoft and then they hanging up on me. How do I get my computer back? I’m at a loss and iv spent 3 months trying to get a hold of Microsoft, but they gave me the runaround so much that now my 2 year warranty is just lapsed.. PLEASE HELP ME !!!! PLEASE

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