keyboard won't work, so now I can't even get into the laptop.
Hi, can someone help me as I'm tearing my hair out. I reinstalled Windows 10 onto my laptop but the keyboard wouldn't work, I took it apart and took the ribbon off and back on, it worked! Then the touchpad wouldn't work. I tried everything, installing smart asus, etc, but nothing worked and nothing shows in device manager. I thought the ribbon looked scratched so i bought a new one, fitted it and still the touchpad won't work. I then installed the ATK package and Smart gesture but now the touchpad and the keyboard won't work. Nothing shows in device manager and even attaching a separate keyboard won't work, so now i can't even get into the laptop. Can someone please help? Thank you
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3 Yorum
Hi @debryan ,
What is the model number of the laptop?
Can you use the keyboard to get into BIOS on startup at all?
Press and hold F2, then operate the power button and keep holding F2 until in the BIOS menus.
If you can get into BIOS check if you can navigate through the different menus using the keyboard
jayeff tarafından
Hi, thank you for your reply. Yes i can get into the BIOS easily using the keyboard but it refuses to work on startup. I can't get to restore it, I'm trying F10 and F12 but they don't work. Its an ASUS X502C series. I have tried everything even restoring defaults but nothing works.
Debbie Ryan tarafından
Ok i will try that. I have now got the keyboard working as I reinstalled Windows so guessing doing a repair won't help now. but touchpad is still not working.
Debbie Ryan tarafından