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Device repair and troubleshooting guides for the Alienware 17 R2, an American computer made by Dell in 2015, but later discontinued. This product was specifically designed for gaming.

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Just replaced the battery and its already dead/dying

So over my christmas break I replaced the battery in my dads Alienware laptop, its a 17 something but I don’t remember the specifics. I swapped the battery out and followed the procedure for training it, charge it all the way up, then let it slowly die, then charge it again. Now a month later the battery apparently won’t hold a charge, the laptop says it at 40% but instantly dies when the power cord is unplugged. Any ideas?

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Randal McDowell there is always a possibility that your charger is not fully charging the battery or that there are issues with the charging circuitry, but that is unlikely since “says it at 40% but instantly dies”. That leads me to believe that you have a bad battery. I would try to return it to wherever you got it from since it obviously is not working. Batteries are one of those commodities where there is a lot of mischief going on. Recycled batteries are being sold as new. Control boards are being “hacked” to display wrong information etc. So, I would definitely suggest you start with a new battery. Always make sure you buy from a reputable source (which most often excludes ebay and Amazon)

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Are there any distribution co's you would recommend? in terms of getting a proper non-hacked/re-used unit?

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