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Hybrid laptop/tablet manufactured by Microsoft. Released October 2015. Model 1703.

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Tablet Battery Not Charging

My tablet battery was bloated but working. I have replaced the battery twice and it will not charge now.

The status in the lower right shows Battery 1: 0% and Battery 2: 100%.

If I go into the Microsoft Surface Diagnostic Toolkit and click on the battery section on the left side, it shows Battery 1 Discharging and 34% current charge. It shows Battery 2 Charged and 0% current charge. I think maybe the diagnostic has the batteries switched around. The fact that it thinks the battery is charged and yet it is at 0% makes me think maybe there is a software problem and the computer thinks the battery is charged when it isn’t.

The MS Battery Report does not show a manufacturer or serial number for Battery 1. It does show capacities in mWh. Battery 2 shows all information.

Any ideas would be greatly appreciated.

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Puan 3


Hello, John, I am having the same exact problem. I am in the process of changing the screen battery to see if that solves the problem. I just recently changed the battery in the keyboard Bass and that part is now charging well after a swollen battery replacement. Have you had any success at all?


Reginald - unfortunately, after replacing the screen battery twice and breaking the screen in the process ; ) I never got it to charge. I returned both replacement batteries. I'm running without a battery in the screen now. No bulge, no screen battery, no worries about a fire. I hope you have better luck. It may be helpful for you to know that the computer runs fine without the screen battery, just less battery time available.


Hi John, Thanks for your fast response. I tried to heat up the screen but after removing the screen was damaged. I'm ordering a new screen digitizer from eBay for $117 to$149. About 85% of battery replacements cause a broken screen. My screen was not swollen it just stopped charging after the swollen base battery. Everything worked but the tablet battery stayed at 0%. I'm, looking at an SB i7 screen with 16GB ram. Not sure if an interchange screen would work. I did learn to never again be a Microsoft fanboy :) Got stiffed with the Microsoft Phone also suffered from a swollen battery then Microsoft abandoned the phone. Microsoft or Adobe never fixed the size problem in PS and PR without a hack. I never buy proprietary Apple products. My lesson, wait before taking the plunge. The battery problem probably won't change after screen, digitizer, and new battery replacements. I totally lost faith in Microsoft products.


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Their is the possibility that the ribbon cable that connects the battery to the charging ports might not have been connected, or might be unseated slightly. Definitely go back through and make sure that the charging ports are connected to the battery.

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Puan 0


I don't see how this could be the problem in this case. The charging cable plugs into the base of the Surface Book where the keyboard is. The base/keyboard connects to the tablet and has a data and power connection there. The data is working as the screen is working. The battery itself connects to the circuit board via connections that screw down tightly against the battery contacts.


Ah, I see now. Which model of Surface Book are you using? I know that their are some that have several different ways of charging rather than charging through the base.


It is the original Surface Book. It can be charged with the power cable connected directly to the detached tablet but the battery does not charge this way either. The tablet will power up when connected to the power cable, but will not run off the battery obviously.


@joncalkins So then I wonder if the point where the logic board where the battery makes contact is making good contact with the board. Their is a point where the board has a hole for a screw where it locks in the battery and the board.


That is logical but I don't know how the connection would not be good. I have also read that the battery can report as not present and that is not the case for my situation.


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