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Repair information for non-Apple computer keyboards.

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SteelSeries Apex Pro OLED not working

I just received a new Apex Pro keyboard, and while the keyboard in itself works flawlessly, the OLED display is just black. I have tried uninstalling drivers, different USB ports, restarted computer, uninstalled and reinstalled SteelSeries GG, but no cake. I’m planning on returning it tomorrow as I’ve gotten my RMA approved, but if there’s any fix for it I would much rather avoid having to return it and wait for shipping again. Any ideas?

The OLED button in itself works (as it starts/stops videos playing).

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Update on this: I refunded and got a new, identical keyboard. The OLED worked. Seems this issue is on Steelseries' quality control.

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&&^& to late for me

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in the software there are ways to make that part completely black. if youve gone through those settings and verified that theyre not disabled then you might be one of the lucky few where it just doesnt work.

it seems like youve tried most of the troubleshooting steps on your own. but if the next one does the same thing then you might have bigger problems.

make sure when you get the new one to do a fresh install of the software and use a different USB that you tried with the first keyboard!

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so my oled display when i go to change it in the software it wont save it just stays as the steel series logo

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same as me. Have you found out why?

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so i got my new apex pro TKL (2023) but when I started it, it didn't work so now i'm going to trade it for an identical keyboard. I really hope that it then will work :\

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