won't boot even when plugged in

Hi @michaelbre81308

Does the laptop indicate that the battery is being charged when the charger is connected?

If so, try a full power refresh in case it is a corrupted BIOS and check if that resolves the problem.

Here’s the procedure:

a). Disconnect the charger from the laptop if connected.

b). Disconnect the main battery from the motherboard.

c). Disconnect and remove the RTC (aka cmos) coin cell battery from the motherboard.

Here’s the owner manual for the laptop. Go to p.10 & p.11 to view the procedure to disconnect the battery and to disconnect and remove the RTC battery.

When the RTC battery is removed measure its voltage. If it is <2.6V DC replace it.

d). Press and hold the laptop's Power button for a full 30 seconds and then release it.

e.) Reconnect the RTC battery (or its replacement - supplier example only).

f). Reverse from Step b). above to re-assemble the laptop.

g.) When the laptop is completely re-assembled, connect the charger and try to turn on the laptop.

If it starts OK there may be a message about the date and time being incorrect. This is normal as the BIOS has been completely reset back to its default settings. Once the date and time have been adjusted the message won’t appear the next time that the laptop is started.

If you had previously changed any user defined settings in BIOS to suit whatever specific hardware configuration that you had for the laptop, then these will have to be set again.