I've taken this from a brilliant site www.fixyourownprinter.com try it and see
If it doesn't work then I'd try browsing their forum threads to see what else you can find.
- Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer prepairing occurred.
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
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does the new cartridge register in the HP toolbox on your PC?
pollytintop tarafından
No, doesn't register.
gmanard73 tarafından
Thanks polly for the help, it didn't clear the error but, I'm still working at. I look at it from this angle, " closer than I was ".
gmanard73 tarafından
are they genuine hp cartridges? tried another set? try uninstalling and reinstalling hp on your pc?
pollytintop tarafından