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The HP 15-bs168cl is an HP 15 Series Laptop designed by Hewlett-Packard and powered by Windows. Model Number: 2NV94UA#ABA

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Starts up, may get to desktop, then turns off.

Computer asked to install update. I allowed and then it was unplugged for 3 weeks. Don't recall if i did anything to complete update. Now when I try to turn on it gets as far as HP logo, maybe once or twice to desktop, and crashes.

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Seçenekler

Accessing Advanced Start-up when PC isn't loading:

If your device isn't loading or stuck during boot, you can use this method to access the recovery environment:

  1. Turn on your PC.
  2. As soon as the Windows logo appears on your screen, press the power button to turn off computer.
  3. Repeat steps 1 or 2 two more times.

After the third interruption, Windows 10 will open into the Advanced Start-up environment

·         While in the Advanced start-up environment, use the following steps to use Start-up Repair:

  1. Select Troubleshoot button.
  2. Select Advanced options button.
  3. Select the “Start-up Repair” button.
  4. Select your account.
  5. Type your account password.
  6. Click the Continue button.

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