How to restore Samsung A12

Hi Direbsa,

You will have to do a factory reset. This will remove all of your data (including pictures and videos). Note that if the phone was paired to your Google account, it will be FRP (Google) locked, meaning you will have to sign into your google account that was used on the phone after the reset in order to be able to set it up.

To factory reset, Press and hold the power button. Tap on Power off. The phone will turn off. Make sure the phone is completely off. Now press and hold the volume up and power keys at the same time. Release the buttons when you see the Samsung boot animation logo. The phone will go into recovery mode in just a few seconds.

From there you can use the volume up and down buttons to select the reset option.

Hope this helps, let me know if you have any other questions : )