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Released in October 2018, Amazon unveiled the Fire TV Stick 4K, which succeeded the third-generation Fire TV.

Why is my firestick stuck on the firetv logo?

Why is my fire stick stuck on the fire TV logo?

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First try unplugging the firestick and waiting for 30 seconds and plugging it back in

If that doesn't fix the issue, then try unplugging for a few hours.

If this still doesn't fix the issue, you can try some amazon remote button sequences as follows:

  • Press and hold the SELECT and PLAY buttons simultaneously for about 5-10 seconds and the Fire TV will reboot.

If this still doesn't fix the issue, you can try the following this video to reset the firestick:

https://www.youtube.com/watch?v=bE8o60KL...

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That didn't work. I'm on the verge of throwing it away!!!

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My firestck has had the same problem, bought a new one and same again. Black screen logo...but I plugged both into my monitor and they booted up fine.

I'm thinking it's a compatibility issue with some TV sets due to an update

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I change to a different tv and the same issue!

Amazon need to replace all sticks that has this issue. Can’t reach a live technician to resolve this. Just frustrating!!!

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I think you could be right about the tv compatibility issues since a got a new tv a few months back which it's an LG tv my firestick doesn't load properly but it worked fine when I had my Samsung tv which is just weird

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Did you have it connected to a USB port from the TV for power? During an update ,sometimes there's not enough power provided to the device when connected to the tv through USB , therefore it crashes during update . This will probably brick your device , which causes the device to get stuck at the start up logo. Unfortunately , there's currently no fix for it. Try plugging into the original power brick an hope it loads .Many have reported this issue and amazon is only offering a discount towards the purchase of another unit.

Sorry, I know this isn't much of a fix or repair suggestion

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