Showing error message please connect your headset
So I recently sold my headset that was working fine to someone on Facebook marketplace they’re having issues with it connecting to their computer and it’s popping up the error message. Please connect your headset in steam VR, but the display is still working because they can get the home screen of their monitor to show up, he said that he has tried everything that he knows to do and I’m trying to help him figure out what’s going on so that he doesn’t need a refund. How do we fix this issue?
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Hi @bettyyeetm88496
Has the user tried using it on a different computer, you never said?
Only that they've said that they've "tried everything...." which at the moment is unknown as to what they've tried?
If they haven't get them to try that or if they're close by, suggest that they try it on your device as you said that it worked there OK.
It might not be the headset, it could be their equipment that is the problem e.g. has it got the latest drivers installed
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