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Troubleshooting

If you are having difficulties with the HP Stream 13, check out the notebooks troubleshooting page.

Background and Identification

The HP Stream 13-c010nr is a Windows 8.1 PC introduced to compete with the Chromebook. It was introduced in November 2014. A touch screen model was introduced at the same time, the HP Stream 13-c002dx. They have the same configuration details, the touchscreen capabilities of the 13-c0002dx is the only difference between the two.

The HP Stream 13-c010nr is the non-touch screen version of the HP Stream. It can be identified by the 13.3" screen, it's "Horizon Blue" or "Orchid Magenta" color, and it's "Horizon Blue" or "Orchid Magenta" frame surrounding the screen on the front. If the frame surrounding the screen is black, then the PC is the touchscreen HP Stream 13. The keyboard on the HP Stream 13-c010nr is distinct because of its white color. The PC has 32 GB of storage, operates on a 2.16 GHz Intel Celeron N2480 processor, and has a battery that lasts 9 hours when fully charged.

The HP Stream 13-c010nr was discontinued in 2016. It has been replaced by the Hp Stream 14-ax020nr.

To confirm that your model is the same one these guides were created for, you can check that the model number is the same. The model number for the HP Stream 13-c010nr (K2L96UA#ABA) can be found by turning the laptop over, with the HP logo facing the ground, and by checking the number underneath the bar code, in between the two rubber inserts to the right of the laptop.

Additional Information

User Manual: HP Stream 13-c010nr

CNET Review: HP Stream 13-c010nr

HP Support Page: HP Stream 13-c010nr

Amazon: HP Stream 13-c010nr Product Page

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