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The screen is Blank
The device could not be turned on, and the display of the device is blank and not responding
The power will not turn on
The power cable may not be plugged in. The battery may not be installed. Verify that power to device is on by holding down the power button for three seconds.
The device is not being powered by power cord
The power cord might not connected to the device. If you intend to power the printer using the power cord, make sure the power cord is securely connected to the both the device, and a live power socket.
The device is not using the battery power
The battery may not be connected properly. The battery pack might not be charged. If you intend to power the device using the optional battery pack, make sure the battery pack is both charged and properly seated, which will be denoted by a click as it is being inserted in the device.
Device is not Printing
Device is not printing despite a being sent instructions to print. The device could not be connected to a source or not connected to a WiFi network.
Device is out of ink
The printer could be out of ink. A notification may appear on the screen stating that the printer is out of ink. If this occurs, replace the ink cartridge. Do this by opening the ink and paper covers, and insert the ink cassette in the direction given on the cassette, until you hear a click.
Device is out of paper
The device could be out of paper. A notification may appear on the screen stating that the device is out of paper. This may be the result of either an empty or incorrectly inserted paper cassette. Open both the front cover and the paper cover. Remove the cassette from the printer, verify that it is empty, add more paper into the paper cassette, laying it flat and glossy-side up, and reinsert it into the device. If the cassette still has paper, verify that is of the correct size, and reinsert it into the device.
Device is not connected to WiFi
The WiFi button has not been turned off. Verify that that device is connected to WiFi. Press the menu button and navigate to the WiFi settings option, and make sure the device is connected to a WiFi network. If it is not connected, navigate to the connection settings option to connect your device.
Device is overheated
The printer has been used too much in a given amount of time. Over the course of normal operation, the printer may get hot and need to cool down. Wait until the device is cool and attempt to print again.
Device is connected to source but not printing
Device is connected to a photo source such as a camera or SD card, but is not printing. There may be an issue with either the physical connections to the device, or the photo file format.
Printer is not Reading Memory Card
The memory card might be inserted in the device. Make sure the memory card is properly inserted in the device, making sure that it is inserted right side up. Also verify that the leads of the memory card are clean and free of dirt or dust.
Printer is not Recognizing Camera
The USB cable the device came with might not be connected. Make sure an appropriate USB cable is connected to both the camera and printer. Turn on the camera to verify that it has charge, and if not, charge the camera before proceeding.
Incorrect Memory Card
The wrong type of memory card might be connected the device.The memory card inserted may not be of the SD, SDHC, or SDXC type accepted by the device. If your memory card is not of these types, use an adaptor to connect your memory card to the device.
Incorrect file format
The file you are trying to print could be PNG, PDF, TIFF etc. The device can only print files with of the .jpeg or .exif format. Make sure that the photo files you are trying to print are of this format, converting them if necessary. If you are printing from a camera memory card, check the settings and make sure that the photo format is one of the supported formats.
The Print Quality is terrible
Printed photos are obviously of poor quality. The photo paper may be dirty, or a mechanical issue may be occuring.
Paper Issues
Make sure that the paper in the cassette is free of dust and dirt, which may distort the image printed. Remove the cassette from the device, open it, and inspect the paper to make sure that it is clean.
Device printing lines on photos
Printed photos may have lines left by defective print rollers. Instructions to replace the print roller page may be found at https://www.usa.canon.com/internet/porta....
Printing is being interrupted
Sources of magnetism could be interrupting printing. Make sure that the device is away from any strong sources of magnetism, including devices that may emit strong electromagnetic signals, as these may disrupt device printing. Common strong household sources of electromagnetism include, but are not limited to, vacuum cleaners, microwave ovens, and fluorescent lights. Make sure these are either off or kept away from the printer while printing.
Ekip
Eastern Washington University, Team S1-G3, Crawford Winter 2019 Eastern Washington University, Team S1-G3, Crawford Winter 2019 üyesi
EWU-CRAWFORD-W19S1G3
3 Üyeler
10 adet Kılavuz yazıldı
50 Yorum
Device is not turning on.It is showing canon on screen.
Help me
vishwas khera - Yanıt
Device is not turning on.It is showing canon on screen.
Help me
raurietate2003 - Yanıt
same as above - after the canon logo - the printer doesn’t go anywhere to see menus - press menu nothing happens - help please
john - Yanıt
I had the same problem, tried to open my selphy cp1200 after some months of its last use and after pressing the power on button it froze to the initial canon screen. Searched around the internet and found how to reset the printer and i decided to try it. So in order to reset it, you unplug it (if you use the battery i suppose you must remove it from the printer), then you press 5 times the power button (give it 1 or 2 seconds pressed and 1-2 seconds between the 5 times pressing it), then wait for 2 minutes. Then plug it to the power and press power on. Mine worked fine after that (at least for that time, don't know how it will respond the next time, hope it goes well!). I hope this will help!
ElenaLas -
It sadly hasnt worked for me, I cannot see how it would if the power was off? was the lead still connected?
Adam Clark - Yanıt
The power off and the plug off. I was wondering how this works, it might have an inner battery that it works for the reset.
ElenaLas -
Strange, I tried again but I think its jiggered, only printer a few pics a while ago, came to use it again now its out of its warranty and it doesnt work, waste of £130, should have just printed them at boots :(
Adam Clark - Yanıt
set to print with paper carrier in position, select photo, goes to busy signal, shows on phone it is preparing to print, then window busy signal goes to home screen and then phone says failed to print ??????????????? used it without a problem before it has not moved from position on my desk since last time plugs are all in I’ve tried turning off phone and canon device, new ink in , paper in carrier let me know asap before I go mad
helene mc govern - Yanıt
waiting for assistance
helene mc govern - Yanıt
There is a small 2mm patch on the photos where the image isn't printed and appears as a green patch.
lara.humphrey - Yanıt
Confused in loading paper cassette how far does the cassette go into the device instructions say insert all the way —-something won’t let me do it —-selphy 1200
albert mikalauskas - Yanıt
The printer's screen is frozen. It comes on, but stays frozen to the word Canon on the screen. None of the buttons will operate. Help!
missantidox - Yanıt
My cp1200 has the same issues mentioned above. Has a solution for this issue been found. Perhaps a way can be found to upgrade the firmware even in this state (being stuck at the Canon logo)?
Ayotunde Agbede - Yanıt
My Canon Selphy CD1200 printer has been working great. It prompted me to add a new printer cartage. I did and it is making this horrible sound and says I need to add the correct cartiridge’. It is a brand new Canon Selphy cartridge. It wont accept it ? Why?
Leslie Reinhardt - Yanıt
I had the CP-910 and it did that and the whole thing crapped out. I replaced it with the 1200 and it isn’t working well either. I hope you were able to get it going again.
kimlane09 -
I had the gear issue like described for the CP910 today with my CP1200. The solution was like described here: https://de.ifixit.com/Antworten/Ansehen/...
Martin Merz -
Says paper size is in correct despite paper coming from Cannon box with the film. What to do?
catherine.somadee - Yanıt
my printer will spit out 2 or 3 prints but then says that the printer can not be detected. It does this every single time I use it and I can’t figure out why. Help
kimlane09 - Yanıt
Haven’t used CP1200 in about 9 mo. Have same problem mentioned - turns on, Canon Logo on screen, nothing works. Tried the disconnect, press the power button 5 X to reset, mentioned above by ElenaLas. Nothing. I might try calling them. It was a gift a few years ago so I don’t have a receipt. Still have a couple packs of postcard size paper. If I get any info will see if I can update this post.
NJ Lady - Yanıt
Having this same issue. Were you able to figure out how to fix it?
BillieJean xo -
Ink cassette will not release .
Ken Graves - Yanıt
My Selphy Canon CP1200 printer is not printing properly. The ink cartidge keeps ripping and not printing on the paper causing a jam.
Please help!
Thanks
Vanessa Lewis Jones - Yanıt
The screen frezes on the canon startup?
stian.fossoy - Yanıt
Same here. Cant find the solution.
Eilaf AlKheraidli -
This thing is the biggest piece of junk ever. Had it for 3 or 4 years now, it has never worked right. I just spent another $20 on adapters and memory cards since it will not and has never printed via WiFi connection. It will not read my flash drive via USB port, it will not read my SD card via SD card inserted into port… it’s the biggest piece of junk I have ever owned. Ill never buy a Canon again.
janice schaal - Yanıt
I wonder if this printer has an internal clock battery like on a pc - as after a period of no use it refuses to bootup. Stuck on the logo screen. I have started to dismantle and searching for anything that looks like an internal battery…
Siarl P - Yanıt
Mine too, I can’t get it pass the logo screen even tired resetting it. Any help out there?
Julie Shipman - Yanıt
Hello Canon,
Anyone there? Your logo is all I see on the screen of my Selphy CP1200. . . Has anyone had any luck fixing this problem?
Lynn Sheredy - Yanıt
Okay— I just relocated my Selphy CP1200 right next to our WiFi and booted it up and it’s working fine. . . No more CANON LOGO only screen. Yay!
Lynn Sheredy - Yanıt
That didn’t work either for me😩
Grace -
My CP1200 has the same problem - stuck to Canon logo and unresponsive. Tried “resetting” it by power cycling it unplugged, tried putting it near the WiFi router. Nothing helps. It is out of warranty, but I contacted a local Canon authorized repair shop. They said Canon doesn’t make spare parts for the Selphy line and they are unrepairable - no documentation, tools, etc. If it goes bad and is within waranty, they simply replace it. Otherwise - bad luck. So they are basically disposable electronics. Very disappointed at Canon for this. Been using their cameras for the past 20 years and they had excellent track record for reliability and support. This is very anti-consumer and unsustainable approach. Now I’m stuck with over 100 sheets of proprietary paper and ink. The next model - CP1300 seems to be just as unreliable, so I’d rather sell the paper than buy another of these overpriced bricks!
Georgi Bonchev - Yanıt
I did a bunch of digging, and seems the only fix is to replace the mainboard of the printer, also seems to be a common fault that Canon are not gonna do a %#*@ thing about if your warranty is up. I have since bought an Epson printer…
Siarl P - Yanıt
The photos print is very dark. How do I adjust it? I got the brightness setting on the printer at +3 and it did not change anything. I also tried to find adjustments in the settings but they are not there.
Thanks,
Jim
Jim Sharp - Yanıt
Device is not turning on.It is showing canon on screen and won’t go pass that? I don’t know what to do
Nilofar - Yanıt
Same as many others. ........ Device is not turning on.It is showing canon on screen and won’t go pass that? Heap of junk, very poor from supposedly top brand. 😡
PJ gheerr - Yanıt
i get message that paper size is incorrect... the printer will take the paper from the casette and will send it out blank....
Elie Louka - Yanıt
I have the same issue, turn it on and it gets the canon logo.
For the price of these printers, you would think they would be built a little better.
I have had several larger printers from Canon and have been very happy with them but if this is what they are putting out these days I'll switch to either HP or Epson.
VERY DISAPOINTED
johnpassek - Yanıt
Have the same issue with the power not coming full in and just the canon sign. Called customer service and they said to try the pressing the on button 5 times but it didn’t work. Very sad.
Grace - Yanıt
The same happened to me. Printer won’t start with the display showing cannon. I tried the press 5 times but didn’t work. Had to get a new one😩
Grace - Yanıt
Canon should replace this mal function printer to everyone who has this issue.
Grace - Yanıt
the photo is priniting purple in the backgroud on passport photo. i have changed the paper and film still not change. new machine
kendra - Yanıt
Hi I am getting blue markings on the photos any idea why ?
sarah atkins - Yanıt
New cartridge is in but tells me it’s out of ink. Have taken the cartridge out and reinserted but still says out of ink.
Gail Ramier - Yanıt
My device takes the paper but brings it gacknhalf way then goes back and ejects from the rear door of the selphy cp1000 printer
Lokiru Musa Hassan - Yanıt
Device says wrong ink cartridge but it is the correct cartridge. Others say the problem is a dislocated gear but the gear is not dislocated.
Steve Burnham - Yanıt
My device keeps eating ink cartridges. Each time I try to print, it pulls the ink film out with the photo. I have lost 4 ink cartridges! My machine is barely two years old. Any suggestions on how to fix?
Cheryl Brown - Yanıt
I put the cartridge the wrong way inside and I cant take it out
Vasiliki Liappi - Yanıt
I have just today been advised by Canon that the Selphy CP910 I have - which is stuck on the Canon screen - needs to be repaired but cannot be repaired as it is discontinued and therefore they don’t have parts to repair it! None of the resets I found online work and Canon didn’t offer any advice in that regard.
10% discount offered to buy another Canon printer! 🤯
Claire - Yanıt
Same problem :(
CraftyHanded - Yanıt
I have used mine literally twice and now it will not turn on. It is plugged correctly into the power cord and the wall. I have used every single plug socket in the house, I have held down the power button for a whole minute and nothing. It is completely dead. There is zero help in the manual, zero help on the Internet. It is a heap of junk fit for the bin and nothing more.
Mystery Egg - Yanıt