Öğrenci Katkılı Viki
Bu vikiyi, eğitim programımızdan harika bir öğrenci ekibi yaptı.
Blank screen
The screen is off and the device is unresponsive.
Power button
Hold the power button down for 3 seconds or until the printer turns on.
Low battery
Check the battery indicator located in the top right corner. If it is one bar, plug in the charger.
Disconnected power cord
Check that the cords are plugged in all the way then power on the device.
Printing issues with the device
The screen is on but the image isn't printing.
Paper cassette is empty
Check that the cassette is inserted correctly. To connect the paper cassette to the printer, follow the instructions engraved on the paper cassette. Place paper in the cassette opening.
Ink cartridge is out of ink
If a notification pops up stating the ink is low, replace the ink cartridge. Instructions to replace the ink cartridge are located at Canon Selphy CP910 Ink Cartridge Replacement.
Disconnected WiFi
Once the device is on, select the following options: "Menu," "WiFi Settings," Connection Settings," "Via WiFi network," Connection Method," and "Search for an access point." Select an available WiFi network.
Memory card issues
A memory card is inserted into the printer but it is not printing.
Printer isn't reading memory card
Check to ensure the top of the memory card is facing up with the bevel (cut off corner) going into the printer. Select the picture you want to print. Make any desired edits then press the "Print" button.
Memory card doesn't match the SD card slot
If the camera memory card is a Micro SD, insert it into a SD adapter before inserting it into the printer. This will allow the memory card to fit in the SD card slot.
Image format isn't recognized
Check the file format of the image on a computer by inserting the memory card and opening the file. The format should be jpeg. If the picture is not in jpeg format, select "Save As" and choose "jpeg."
Camera issues
The printer is connected to a camera but the image isn't printing.
Dead batteries
Turn on the camera and check the battery indicator (usually located in the top right corner). If there is one bar or less, connect the camera to a charger. Proceed to print.
Disconnected camera and printer
Make sure the camera and printer are connected to each other with a USB cord. The type of USB cord may vary depending on the type of camera being used. Ensure that the camera and printer are both connect to the end of a USB cord before proceeding to print.
PictBridge application
PictBridge allows the image to be printed directly from a digital camera to the printer, without direct connection. Click here to check that the camera supports PictBridge.
Computer to printer issues
The image won't print while using a computer.
Disconnected WiFi connection
Ensure that both the printer and computer are connected to a WiFi connection by checking the internet access status on both devices.
Incorrect cord
If connecting the devices with a cord, ensure that a double sided USB cord is being used.
Driver installation
Insert the solution disk that came with the printer into the computer. Open the disc file location and select the folder labeled "Driver." Select which driver you want to install (either 32 bit or 64 bit). Open the "Setup" application. Follow the steps provided.
Ekip
UW Tacoma, Team 1-6, Rose Winter 2016 UW Tacoma, Team 1-6, Rose Winter 2016 üyesi
UWT-ROSE-W16S1G6
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97 Yorum
When i go to print with my selphy it reads cannot communicate with the printer . The device was connected to the network the last time.
CP910-19C5AA . I just use my selphy a week ago and had no trouble . My daughter also has one and she is having the same problem. I go it for Mother's day last year and really love it . What do I need to do.
brendajeff1958 - Yanıt
Did you ever get a reply to the issue you are having. I am having the same issue. I have 3 cellphones full of pictures I was planning on printing. Nothing is easy!
djs0311 -
https://support.usa.canon.com/kb/index?p...
Christy Baroni -
My printer turns on but won't go any where frome the welcome canon screen how do I fix this?
keatonfrancis - Yanıt
Called Canon support and issue was resolved!!
dandj314 -
I have the same issue, any solution? I'm in Iran and we have no support
Negar Goudarzi -
Same as the above!!! Mine turns on and just shows the Canon Screen startup screen and then doesn't go any further than that.
Glen - Yanıt
Did you find a solution? I am having the exact same issue.
taznjo -
I have the same issue. Did you ever get this resolved? It won't get passed the Canon loading screen.
jon -
my selphy tells me I have the incorrect paper size, but I have the correct 4x6 size any ideas?
rich - Yanıt
Clean the dust off the little gray rollers that feed the paper in
Suzanne -
my selphy tells me I have the incorrect paper size, but I have the correct 4x6 size . It also pulls the paper from the cassette but then misfeeds. I am using the Canon paper for the machine.
patouhey - Yanıt
Clean the dust off the little gray rollers that feed the paper into the printer
Suzanne -
I about pulled my hair out trying to figure out what was wrong. Mine also went through a phase of having a line in the picture before it started telling me wrong size paper. I took some air duster in can and sprayed the area where the paper tray goes and she's as good as new. Thanks
chazyd -
Oh my gosh, this fixed my printing issue! Thanks!!
Lisa West Akerblom -
I can print pictures, and when I add more then 2 to print at a time it says "failed to print". I've printer 7-8 pictures at a time. Why is this happening?
hgates15 - Yanıt
Same problem: print one, and then no more can print: get error "Failed to print".
cmrieth -
Picture printed with line at the center across the picture
bautistamm - Yanıt
did you ever get a reply or was able to fix this ? I’m having the same exact issue
Kendy -
Error reads: There is a problem with the ink cassette (which I have replaced it with a new one, and it still reads the same)
Turn the printer off, remove the cassette, tighten the ink sheet, replace cassette and turn printer on again (where do I tighten the ink sheet??) please help!
~Theresa
I also have another printer that prints the pictures with STREAK LINES, is this fixable.....
Theresa - Yanıt
i have same problem , any help please !
munther numan -
hI THERESA i HAVE THE SAME ISSUE, DID YOU FIX YOURS?
Eduardo Vigil -
I also have the same problem. Even after I changed the ink cassette it still tells me. “Ink cassette is empty!” Please help
Abba Ib -
My selphy printer says Ink cassette is empty! Even after I changed the cassette
Abba Ib -
Does anyone read these comments to help answer our questions?
patouhey - Yanıt
I can not print my pictures..i get a message that printing was complete however one or more pictures did not print..i can't remove it!
monicaarismendez - Yanıt
Did you ever get it to work? I'm having the same problem.
Valerie Barrera -
Me too it wont pribt
ezri sneddon -
Re: INCORRECT PAPER SIZE - I kid you not!!! I was so frustrated with this printer after working with it for the last hour. Not caring if I broke the thing, I lightly banged it up and down on the desk. It helped to rest the thing AND BEGAN TO PRINT! Then " WRONG PAPER SIZE " appeared. I repeated the light banging up and down. It bypassed the error code and COMPLETED PRINTING THE PICTURE!!
P.S. before doing this, I tightened the ink cartridge by putting my fingers in the reels and slightly twisted them away from each other, like tightening an old VHS cassette.
Best wishes!!
DedeZe - Yanıt
Your light bang probably knocked the dust off the gray rollers that feed the paper in. That's why it doesn't detect the correct size paper :)
Suzanne -
I want to thank you so much for your suggestion to lightly bang the printer on the desk. That's the only thing that has worked to get rid of the "Incorrect paper" or "Incorrect cassette" message. Love you!! Carole
Carole H. -
piece of junk! same problem here. stuck at the canon logo.
DarkJedi - Yanıt
Here's the fix to the Wi-Fi issue: https://support.usa.canon.com/kb/index?p...
Christy Baroni - Yanıt
I can't get my screen to lay down, don't want to force it
Cecelia - Yanıt
It said replace ink, we did. Now it keeps saying paper jams. ???
dorinda mcdowell - Yanıt
Mine says no paper, or cassette incorrectly inserted. I've taken it out and reinserted many times and still get the same message
toezgirl67 - Yanıt
Canon selphy cp910. Printing from iMac, I've got message error -9781. I dleted and added again the printer from System Preferences / Printers & Scanners. It worked.
radu_za - Yanıt
i get the orange question mark on certain photos, it reads most of the files and then gets hung up on one photo...which is a jpeg 4x6 @ 300dpi just like all the others, why can it not see it? very frustrating! i've renamed it and screen captured it, copy and and pasted it on a new image, it simply cannot read it, yet it looks perfect on my computer HELP!
supa - Yanıt
Our camera won't recognize a new ink cartridge. Any solutions to this problem? I've definitely inserted it correctly. Let me know if anyone else is having this issue. Thanks!
aaron - Yanıt
My camera button are not responding and i have tried all i could but all to no avail, in fact, its giving me a sleepless night. What can i do. All buttons are not responding properly. Dupsy
Modupe Okeyode -
same problem here. "No ink" message appears even after replacing the ink cartridge with a new one. Sent report to Canon Global and awaiting now for an answer. Have you resolved your problem?
Melina -
My printer is playing up when I try to connect it to my phone... it was being a pain, printed 3 photos and has now decided to stop again when I need the %#*@ thing most! Please help me
Vicky G - Yanıt
Oh my god. I tried to write d-a-m-n and it censored it
Vicky G -
Why do I get "failed to print"??? It works. I just printed a picture fine. Tried another one and I get the failed to print msg. I turned it off and closed out the app. Same thing.
hgates15 - Yanıt
The printed picture has several linings mark. How can I fix it? Please help.
Jyz - Yanıt
My cp900 keep prompting ink cassette is empty even though I have inserted new ink cassette. I tried two new ink cassette, same error msg.
Eduardo Vigil - Yanıt
believe it or not I found the issue to my Selphy cp760 out of ink replace cartridge error. it was a small gear that drives the print cartridge is missing of of the main drive motor I looked inside the printer and cannot find evidence of the gear anywhere. I printed about 200 photos in its life span. on my last cartridge replacement I got this error. If you are good with very small items this is your thing. I tried to find a replacement gear but it is not easy to find. Hope this helps out for your issues with your device which I am sure that all devices that have the same error are caused by the mysterious disappearing gear…..
Terry -
as soon as i turn on the device, i see the logo canon & selphy then it turns off. there is no sd card in the device, it that the main problem?
alyssa - Yanıt
I have the same problem, you fix it?
b0dyboarder -
My printer is on and connected to internet but i cant connect my iphone 5s or my ipad mini and i have bluetooth on but it doesnt come up! Can someone please reply quick..
Emma Dobson - Yanıt
My printer SELPHY-CP910 starts printing and then suddenly turns off. when turned on again it released a half page with yellow color print . could it possibly be low on ink? if yes, how do i now?
MAYA EL SIBAI - Yanıt
Did you find a fix? mine is doing that now
lj405 -
I misplaced the paper cassette for my selphy CP 910 . : ( Is it possible to print without it? Or would it damage the photos or worse the printer?
Jennifer cardinal - Yanıt
When i try to print a pic off my phone it says “print was completed but other picture couldnt print” i only tried to print out one pic and that pic didnt print
ezri sneddon - Yanıt
It says the Ink cassette size is incorrect but I have the correct one in?
Elizabeth Rodgriguez - Yanıt
Guys, my 910 is also refusing to go beyond the Canonn screen - any chance to get a solution here?
christian heise - Yanıt
Selphy printer is stuck in a loop and no matter what I try, it will only print what it wants too. Beginning of a nightmare. Has been busy for an hour, and only used for 20 minutes. Second time I used it . Bought brand new.
Thank you..
Kiki - Yanıt
My printer ask me to change my ink Cassette even though it is just opened and all new - anyone?
Rikke Moenster - Yanıt
My printer isn’t recognizing that there is paper
imserted
Linda Swenson - Yanıt
Paper and ink that came with printer keeps reading paper and ink cassette do not match ,
Darlajean Hanson - Yanıt
Why the screen is easily to fold up but cannot fold it down.
Acharee Lertskulbanlue - Yanıt
When I try to print I keep getting low battery error. The printer is plugged in. I even left it plugged in over night. Still have the same error. It won't print.
c_muffincakes - Yanıt
How do I rotate a picture using the printer?
Charese Harris - Yanıt
The printer frozen start screen with "Canon"
Joseph Khu - Yanıt
i have the same issue, any ideas?
pantheo34 -
I turned my canon SELPHY on after a few weeks of not using it and, after it opens up and shows the canon colour logo, it shuts down completely. Can you advise?
Fionacee - Yanıt
Now my Selphy 910 has started coming up with Incompatible ink/paper combination. I always use Canon supplied and from the same box every time. This is getting to be a real issue as I bought a large quantity of packs so I can print out many of my recent trips to Japan. Ideas or help anyone??
Phil - Yanıt
Trying to connect iPhone to Canon Selphy CP910. Hit Menu button, Wi-Fi settings, Connection Settings, Direct Connection. Changed Wi-Fi on phone to CP910-A4842E. Screen then says “Busy” and will do nothing further. I have unplugged printer, and waited 20 minutes. I have restarted iPhone. Any suggestions?
mcentyres - Yanıt
i’m using a selfie CP 910 printer and I’m using the correct paper and ink cartridges but it saying that it’s wrong. anyone know what to do ?
tjnote.ca - Yanıt
Good day! Selphy CP910 is not printing the whole paper, only prints the half. Can anyone help please? Thanks!
Nico de Guzman - Yanıt
after the canon logo - the printer doesn’t go anywhere to see menus - press menu nothing happens - help please
john - Yanıt
selphy cp1200 - after the canon logo - the printer doesn’t go anywhere to see menus - press menu nothing happens - help please
john - Yanıt
My printer selphy cp1000 turns on but won't go any where frome the welcome canon screen how do I fix this?
Alya tu zahra - Yanıt
CP910 The printer frozen start screen with "Canon"
pantheo34 - Yanıt
My printer says no paper or cassette incorrectly inserted. Someone please help ??
Cheynne a - Yanıt
Having same problem once I turn power on. What did Canon support do to resolve the problem of screen not moving past Canon welcome screen?
Anne
Anne Mellas - Yanıt
My printer is brand new, I have printed only 3 photos, then The machine made a funny noise and was jammed up, so I picked up the photo paper from out the back of the machine and the ink cartridge yellow stuff was attached to it and has come out the back of the printer, and now I can’t get the cartridge out of the machine?? How do I fix this please??
Nicole willcock - Yanıt
My cannon selphy keeps telling me it's jammed but it's not. And it also keeps saying wrong size paper .and there is only one size paper
Jenny Beecham - Yanıt
The images that I select to print in full size come out cropped or cut off.
Linda Lipin - Yanıt
I put on a brand new cartridge that I just purchased and Selphy says it is out of ink???
Della Walker - Yanıt
I have Canon Selphy CP910 and purchased brand new ink cassette and each time I try to print i get message saying ink cassette is empty, replace ink cassette. I have tried all three of my new ink cassettes
Tricia Klein - Yanıt
Have you had a reply to this as I am having the same problem. Does anyone ever read this complaints or are we wasting our time.
Rhonda Rose -
I haven’t used my Selphy CP910 for awhile, but tried to print a picture recently. I do it the easy way, I load the picture on a memory card from my computer. But now when I do that I get an error message that says that says”No images”. So I load my picture to another card, “NO images” again. So I contact the Canon support desk, he tells me that my MacBook Pro 10.15.5 pictures are not compatible with my Selphy. Only 10.1 photos are compatible. So he said that I could connect to my Selphy from my I phone, So I tried to do that, didn’t work. I downloaded 2 different Apps for Selphy 910. I followed the instructions and both came back with the same message telling me that I can not connect. Does anyone know how to fix this, is my Selphy just outdated and not supported anymore? Is a jpeg different on an older computer than on a new one? Thanks for any help!
Sharon Maiser - Yanıt
Screen keeps telling me the wring cartridge installed when brand new one fitted direct from Canon for SELPHY CP910
n.calcott - Yanıt
Hi, down loaded latest version of SELPHY app, select images, get to print and software quits. Worked perfectly in the past. Printing from iPhone 8+ IOS 14.2
Malcolm jackson - Yanıt
The ink cassette seems to be jammed in the printer. I got an error msg to remove the cartridge and tighten the ink film. when I release the cartridge, only one side comes loose, the other side seems to be stick. Any suggestions?
Jill Hermiston - Yanıt
Selphy is saying paper size in correct and when it does look like printing it comes out blank
Marlene McMillan - Yanıt
What does the P in the bottom left of the screen mean?
starkvicki - Yanıt
I was able to print 4 pictures. I tried to print more, but it tells me the paper is incorrect size. It was a brand new pack of paper from a brand new refill box. Getting very aggravated about this.
Lisa Fontenault - Yanıt
The screen just says canon and wont go to the Home Screen and when I press menu nothing happens
Olivia Jaynes - Yanıt
When I go to print with my grandaughters selphy cp910 it tell me the the ink cartridge is empty. I know this is not correct because the ink cartridge prints with my machine. How come
Rhonda Rose - Yanıt
Printer tries to turn on, wont stay on for more than a couple seconds
Wysteria Rain - Yanıt
Printer cartridge is stuck in printer and won't eject with the eject button. How do I get the printer cartridge out so that a new one can be installed? I have tried using screw drivers with considerable pressure.
Ken Clark - Yanıt
My Canon won't stay on for more then 4 a few seconds
izzy lena - Yanıt
it is saying both the ink is the wrong size as is the paper?!
Rebecca Gellman - Yanıt
OMG banging it on the table worked for me too-lol! what a crazy thing!
Rebecca Gellman - Yanıt
My printer turns on and everything but it keeps saying low battery. I'm connected to an outlet and it won't charge or anything? What do I do?
Maggie Cao - Yanıt