HyperX Cloud Alpha Troubleshooting

When talking into the microphone, nothing is picked up.

Ensure that the microphone is plugged in all the way to the jack found on the headphones. A loose connection may be causing the microphone to not work.

Check that the mute button on the audio cable has not been pressed in, causing the microphone to be set to mute.

If everything on your headphones seems to be properly connected and correct, try viewing the system settings on the device your headset is connected to. It may be that the settings on your device have your microphone for your headset either muted or not properly set up.

If none of the listed fixes work, you will have to replace your microphone. Here is a link to our guide on how to replace it.

The microphone is sensitive and it picks up the game audio. It also echoes back into speakers.

First check your microphone sensitivity through your gaming system settings. Look for the audio section in the settings if you have echoing problems then try lowering the sensitivity. After doing so, adjust it to your preference.

Try lowering your in-game volume, as the mic may be picking up sound coming from the game audio. This could especially be the case if the audio is being outputted from a different source other than the headphones (for example, TV speakers).

If none of the listed fixes work, you will have to replace your microphone. Here is a link to our guide on how to replace it.

When everything is powered on and plugged in, no noise is produced from headset speakers.

Ensure that your audio plug is completely into the jack, a loose connection may be the cause for either both or one of the speakers to not produce audio. If it is plugged all the way in and the issue persists, try blowing into the jack to clean out any dust buildup that may be hampering the connection. Be sure to check that neither the jack or plug are broken, either.

If the connection all seems to be fine, and the you can narrow the issue being down to the headset, not the device you are using. It could be that the audio cable is the problem. To test this, try to use another cable and see if the audio works or, if possible see if the audio control works to see if this is the problem. If replacement is the only option, follow our guide on replacing your audio cable.

Some devices/in-game settings may be set to have audio come out of a different output than the headset speakers, or only out of one speaker. Ensure that all settings on your game/device are set to have audio output from both headset speakers.

If nothing seems to be the issue, the speaker itself may have gone out. You will want to look into dissembling the headset and replacement the broken speaker.

Audio from the headset is fuzzy, muffled, or one of the ears are not outputting audio.

There may be liquid that got into one of the ears of the headset, disrupting the output of the speakers, causing a crackling noise as it is interfering with the audio. Try to dry the headset off with a towel, or gently shake it to remove the water. You could also disassemble the headset and carefully dry off the speaker directly with a towel.

First, test to see if the issue is coming from your headset by testing the audio output on a different device, as it may be a fault in the device's audio jack not the plug of the headset. If the audio distortion or constant cutting out persists, be sure to check that your audio plug is not dirty/damaged as it may be hampering the connection, also check that the plug is fully connected when you plug it in. Also check for any damages across the entire cable as well.

HyperX NGENUITY is a software that allows you to personalize HyperX products. Through this software you should be able to adjust settings to make further adjustments to audio to meet your likings.

When wearing the headphones, the padding on the ears causing any kind of discomfort.

If you are finding that the ear pads are pushing against your ears too hard causing discomfort, or pain, you can try adjusting the tightness of the headphones by pulling on each ear to loosen them.

There could be a visible tear on your ear pads or simply over time as the memory foam is used a lot, it may just stiffen as it wears down. You can always look into purchasing replacement ear pads for the headphones to get that fresh comfortable feeling back again. To replace the memory foam, refer to our replacement guide.

The headset either will not adjust anymore, or does not feel it fits the same.

If there are noticeable cracks on the headband of the frame, this may cause it to no longer adjust to fit your head better. Or if there are no visible cracks the adjustment slider may have cracked inside the headband, causing it to longer move to adjust fit. You will likely want to dissemble the headband frame, check for cracks and, if any are found, purchase a replacement adjustment slider. To replace a broken headband, check out our replacement guide.

The hinges on the outside of each ear piece, may be loose or broken causing the ear pieces to not tilt to adjust their angle for best comfort on your ears. If there are noticeable cracks you may want to look into purchasing an entirely new adjustment slider as these are connected. To replace broken hinges, follow our replacement guide.

Having issues plugging the headset into your device.

Ensure that the audio jack that you are using is 3.5mm jack in order to fit in the audio plug on the headphones. For example, some Xbox One remotes do not have a 3.5mm jack and require the Xbox One Stereo Headset Adapter. If the jack is broken, follow our guide to replace it.

=== ===