Lenovo Thinkpad Edge E31 Troubleshooting

This guide will help you diagnose issues you may be experiencing with your Lenovo Thinkpad Edge.

Your computer isn't charging even though it is plugged in.

If the laptop is functioning with the remaining charge left in the battery, but will not alert you that it is charging while plugged in, then you likely have a faulty power adapter. First, ensure the power outlet you are using is functional. If the outlet is functional, but the laptop still will not charge, then the next step would be to purchase a replacement adapter.

If the laptop shows no signs of powering on unless the power adapter is plugged in, then you most likely have a faulty battery. If the battery is faulty, it will need to be replaced. To replace your battery, follow our guide by clicking here.

Individual keys on your keyboard are sticking or are not functioning properly.

If an individual key is sticking, there is likely something stuck underneath that key. Try blowing compressed air under the key to clear the debris.

If there is nothing under the key it is likely broken. If this is the case, it may need to be replaced.

Your computer's power lights will light up, and you can hear it working, but the computer will not function. Alternatively, the laptop shows no signs of powering on.

Data on your hard drive may be corrupt or it may be unable to read important files. This can be caused by forcing the computer to shut down while the hard drive is writing, or you may have contracted a virus onto your computer. To correct a booting issue with your hard drive, you may need to repair or reinstall windows onto your computer. This can be done by booting your computer to a Windows CD and letting the repair function fix any issues you may be experiencing. If your computer still will not boot up, consider replacing the hard drive with a new one that has windows installed on it. Click here to learn how to replace your Hard Drive.

If the computer's hard drive is working properly, you may have a faulty motherboard. Motherboard replacement can be very costly and intensive, but may be the only solution short of replacing the laptop.

If the laptop shows no signs of life even when plugged into a functional power adpater, then you may have a faulty power supply. If the power supply is not functioning, consider replacing it.

Your computer screen is turning on but nothing appears on the screen.

If the screen is not functioning, it may have been accidentally disabled. Try pressing the "F2" key. If your display was disabled, this will re-enable it.

If your display still doesn’t work, it may be stuck in projector mode. Try holding down the windows key and pressing the “P” key twice. This will return your laptop to the “PC screen Only” projector setting, which should return your display to its normal functioning mode.

If your display is still not working or is cracked or broken, it may need to be replaced. Click here to learn how to replace a cracked or otherwise broken screen.

Your laptop is unable to connect to wireless networks.

If your laptop recognizes wireless networks but you are having trouble getting your computer to connect, ensure that the network name and security settings are correct. If they are, go into your computer’s network settings and ensure that Wi-Fi is on. Also, try pressing the wireless radio button on the keyboard, as this button can disable your ability to connect wirelessly.

If your computer doesn't detect any networks, but you know you are within a wireless signal radius, then your computer's wireless card may be faulty and will need to be replaced. To replace your wireless card, click here.

Your laptop will stop working and will crash to a blue screen during operation.

A common problem that cause blue screen crashes is malware. Try performing a full malware scan of your system. You may also try performing a system restore. To do this, go to the search bar on the bottom left of your screen. Find and open the “Control Panel.” Within the control panel search “recovery” and click on the option titled “Recovery.” Perform an “Open System Restore.” This will attempt to restore your computer to a point where it was functioning properly without removing documents and pictures you may have on the computer. If this does not resolve the issue, you may have to reinstall windows by going to the “recovery settings” within your computer’s settings menu. A full

system reset will delete everything on your computer and reinstall the operating system. Make sure to back up any important documents before performing this step.

If your computer crashing while performing more intensive operations, then you may have a RAM issue. Either the RAM installed on your computer is malfunctioning or you have an insufficient amount of RAM installed. Either way, you will need to replace your computer’s RAM. Follow our guide to replacing your laptops's RAM.

If your computer is still crashing after the system is reset, you may have a scratched or otherwise damaged or malfunctioning hard drive. A system restore should have repaired any software issues, so the next step would be to replace the hard drive. To learn how to replace your hard drive, follow our guide by clicking here.