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Camera Will Not Turn On
Cam does not show any signs of starting up when setup button is pressed.
Faulty Charging Cable
Ensure that the charging light on the back of the device illuminates when the device is connected to USB power. If the charging light does not illuminate test your USB cable with another device or try another USB cable.
Faulty Battery
If the device only powers up when connected to USB power and shuts off when disconnected after allowing sufficient time to charge, the battery is faulty. You can replace the battery using this guide.
No Sound
There is no sound from the cam or from the Ring app.
Audio is Disabled in Device Settings
Make sure that you do not accidentally disable recording using the control in your Ring app. Setting up your Ring Stick Up Cam Battery in the Ring app is a simple process. You can follow the instruction on Support.Ring.com.
The Camera is not Properly Positioned
Ensure that the cam is placed in an optimal position to hear everything you want heard. Whether you’re mounting the device outdoors and indoors, your camera will only pick up audio in the general direction it is oriented.
Faulty Microphone
Use this guide to replace the device's microphone.
Faulty Speakers
Use this guide to replace the device's speakers.
No Video or Video is Blurry or Distorted
When connected to a viewing device there is no video or the video is of poor quality.
No WiFi Connection
Ensure that your cam and viewing device are connected to the same WiFi network. Check the small light on the back of the cam; if it is blinking rapidly there is a WiFi setup issue. Follow the setup guide here on the manufacturers website at support.ring.com.
Poor Wifi Connection
Ensure that your camera and viewing device are within range and have a strong connection to the Wifi network. If not, move device or camera closer to Wifi base station.
Infrared Leds Lights Are Faulty
If the camera is in a dark area check that the infrared lights surrounding the camera lens are illuminated. If not, check the night setting in the Ring App. Move the camera to a well lite area. If there is still no video, you may need to replace the led lights.
Camera Unit Is Faulty
If after checking all of the above issues there is still no video, you may need to replace the camera unit using this guide.
Camera Does Not Respond To Motion
The camera does not detect motion.
Motion Detection Is Turned Off In Settings
The first possible is that he motion detected is not activated. Use the Ring App to check and update the cameras settings.
The Firmware or Mobile App is Outdated
First, ensure that the Ring App is up to date via the app store on your device. Then, via the Ring App, go to device settings and check for firmware update. If there is an update available, update device.
Camera Takes Too Long, Or Does Not Start, Recording When Motion Is Detected
When an object or person passes in front of the camera it does not start recording or takes to long to start recording.
Sensitivity Is Set To Low In the Device Settings
Use the Ring Mobile app to increase the motion sensor sensitivity.
The Angle Of The Device Is Too High Or Too Low to Detect Motion
Make sure the direction of the camera is placed perpendicular to the place you want to monitor.
Ekip
UC Davis, Team S18-G3, Lore Winter 2019 UC Davis, Team S18-G3, Lore Winter 2019 üyesi
UCD-LORE-W19S18G3
3 Üyeler
8 adet Kılavuz yazıldı
18 Yorum
How can I get the camera to charge/work from the pier adapter. The cord is good and the power brick works.
Tony Argote Sr. - Yanıt
I have been using the stick up camera for less than a year (8 months).
Nothing but hassle ! Can’t view camera in tha app, says “we are having trouble connecting to your stick up cam” even thought it’s connected to a good wi-fi signal and is supposedly online.
I know where I’d like to stick cam UP !! What a load of crap !
Peter Wright - Yanıt
The stick up cam generation 3 requires you physically be there to push the reset button if there is a major problem. When your camera is in Florida and you are in New York. PROBLEM.
If you do get it reset. Then following the instructions such as “are the lights flashing blue” or ???? PROBLEM. Can you see light flash in New York when the camera is in Florida? The camera needs to be able to connect up to the network when it becomes available. Not lose its settings. Remote management should be able to find your camera an allow remote configuration.
Carlton Lee - Yanıt
My stick up cam will not hold a charge and I have a solar panel attached. I put a fully charge battery in yesterday morning and this morning 0%.
Clif
Clifton Helmig - Yanıt
How long should a battery hold charge on a stick up cam
Clifton Helmig - Yanıt
I have an issue for ring stick up cam poe when recordings happen when you play it long beep sounds coming as well what would be the issue for that it happens only when I played the recorded moments in storage
J.A.S santos - Yanıt
Is there anyone know why when I played the recorded moments long beeps sound coming together with the recorded video? It's my first time to encounter this issue anyone can help to figure it out?
J.A.S santos - Yanıt
Why is all the footage from my camera above garage black screen?
shelldel21 - Yanıt
My spot light cam will not close. Install the batteries, then snap it shut and it just pops right back open
classy2day - Yanıt
My stick up cam wireless will not connect to WiFi no matter how close have tried everything even exchanged twice for possible broken out of box have reset everything spoke with IT 2 hours no help
michael earnheart - Yanıt
sir whats is exactly the main issue to your camera??
J.A.S santos -
Someone broke into one of our cars last night. I check the motion alerts for our outdoor Ring Stick Up Cam. Nothing’s there. I check it tonight and walk out to the spot. Still doesn’t activate a recording, however I can hear the camera turning on when I’m out there.
I even check the ring app and see myself clearly in the preview in black and white(without activating the live camera). The camera knows I’m there and even shows me a preview, but for some reason is not recording motion during the night. I have max frequency on, full zone coverage(using the advanced settings), and still no recordings at night.
Ring, why is the camera not recording at night?
joshrocks2000 - Yanıt
sir the camera ia not 24/7 recording its a motion recording
J.A.S santos -
Bought 5 from the store. 3 of the 5 won’t respond after the i go through the initial set up and it “updates”. The blue light stops flashing. The cameras both disconnected from WiFi and now will not do anything. Will not reconnect to WiFi. The other 2 of the 5…No blue light. Nothing. I unplugged and waited the 20 seconds. I pushed the top button and held down. Nothing. Do you all think the 2 that are completely unresponsive We’re brought back to the store and the QR were scanned by someone else’s ring account? So they’re basically unable to be used?
Hazil rane - Yanıt
hi mr hazil maybe the camera issue if the camera is not turning on
second thing if the camera is already added to different account you cannot able to add it to your account you will be prompted to a message that this camera is added to different account you cannot do anything unless the person who did the setup remove the camera from their account only
third thing if the camera is brandnew i suggest you press the setup button for 30sec. to be able to reset it.. then wait for 1 min because its rebooting after reset after then you can try to setup it again you can check the signal of wifi throuh settings device health from there you can see the wifi signal connecting to your camera
J.A.S santos - Yanıt
Suddenly both cameras stop recording at night > been working fine for years!
Dencie Olson - Yanıt
My ring stick up cam will not give live view.it say's battery needs recharging. Have put new fully charged battery in still the same.
Peter page - Yanıt
2 of Ring Camera's (Outdoor) Stick Up Cam Solar (3rd Gen) both have a white spot (Clouding) when at night --- these just started about 2 weeks ago.. Both camera's are just over a year old - and are being powered via Solar Panel - None of my other outdoor camera's same models are showing this condition. Not sure what's causing it.... Any suggestions...
Also - where can a photo be added to show the condition I'm reviewing too?? Thanks
John MacDonald - Yanıt