Xbox Black Screen

• The TV or Monitor is Off or Doesn't Work: Before troubleshooting any issues, ensure the TV or monitor is powered on and working correctly. If you have a smart TV, ensure you have installed the newest software.
• Faulty HDMI Connection: If your TV or monitor turns on and displays other devices, the HDMI cord connecting the console to the TV may be damaged or improperly connected, or the HDMI port plugged into it might be broken.
  1. Check the Xbox HDMI cord for damage. If you can't see any visible damage, try a new HDMI cord and plug it into the Xbox and TV.
  2. Plug the HDMI cord into a different port on your TV if there's more than one. If another device shows up on the TV using a different HDMI port, connect the Xbox HDMI cord to that port. Adjust the input settings to ensure your screen is set to display the proper port's input.
• Ensure that your console is not having power issues: If your console is not showing any signs of powering on, you should check out our Xbox Will Not Turn On page.
• Perform a Hard Reboot: Hard rebooting your console will resolve any significant software issues that could prevent your system from rebooting normally.
  • For the Xbox 360 consoles, you'll need to turn the console off and then hold the Bind button (the small button next to the front USB flap) while you turn on the console on the console's power button.
  • For the Xbox One and up, hold the power button on the front of the console for 10 seconds, releasing it only after the device shuts down.

Their is a known issue when you attempt to watch Blu-ray disks if your console's refresh rate is set to 24Hz.

• Configure the Xbox’s graphic setting for anything that's not 24Hz.
  • Open Settings > General > TV & Display Options > Video Modes and then change the refresh rate to anything that isn't 24Hz.

If you can't see enough of your screen to change the video settings you must boot the console in safe mode:

1. Eject any discs in the console.
2. Press the power button for 10 seconds.
3. Press and hold the power and eject buttons until you hear two beeps (make sure to hold the buttons until the second beep- 10 seconds after the first).
4. Now with the console in low-resolution mode, select Settings > General > TV & Display Options > Video Modes and then change the resolution to match your TV.

If the problem continues try turning off the variable refresh rate on your TV.

Occasionally, issues could occur when your system's files become corrupted. If this is the case, you must factory reset your Console.

Uyarı!

Following these steps will reset your console, and will remove your local saved data. Be sure to back up your saved game data to an external storage drive.

1. Press the Guide button to open the guide.
2. Select Settings > System Settings.
3. On the System Settings screen, select Console Settings > System Info.
4. Write down your console serial number (you’ll need to enter it later), and then press the B button.
5. Select Storage.
6. On the Storage Devices screen, select Hard Drive and press the Y button to access Device Options.
7. On the Device Options screen, select Format.
8. On the Format Device screen, you’ll see the following message. Select Yes.

This will remove all content on this device. Do you want to continue?

9. On the Format Hard Drive screen, select Enter Serial Number, and then enter the number on the next screen.
10. Press the Start button. You’ll see a Formatting in progress message with a progress bar. After the process is complete, you’ll be returned to the Home screen.

For systems like the Xbox One and newer you are going to use the following steps

1. Turn the system on and press the Xbox button on the controller.
2. Select Profile & system > Settings > System > Console info.
3. Select Reset Console.
4. Choose the reset option you want: The first option is to Reset and remove everything. This full reset will remove all data from your Xbox or Reset and keep my games & apps. This partial reset will not delete your games or game data (Good if you cannot back up your data).

1. Insert your USB drive into your PC.
2. Open File Explorer.
3. Right-click your USB drive in the left-hand window and click Format.
4. In the File System menu, select NTFS.
5. Click Start. Do not remove the USB drive.

Keep your USB drive plugged in, and follow these steps to get the reset file.

1. Download the zipped recovery file from Microsoft.
2. The file will be compressed once it is finished downloading. Extract All the file's contents.
3. Open the unzipped folder and copy the $SystemUpdate file to the USB Drive.
4. Remove the USB drive from the PC and plug it into your Xbox.
5. Disconnect the ethernet cable from your console if you're using a wired connection.
6. Please turn off the console and unplug it from power.
7. Please wait 30 seconds, then plug it back in.
8. Plug the flash drive into the USB port on the front of the Xbox.
9. Press and hold the Pair and Eject buttons on the console. Then, press the Xbox button on the console.
10. Continue holding down the Pair and Eject buttons for 10–15 seconds.
11. Listen for two power-on sounds a few seconds apart. Once you hear them, release the Pair and Eject buttons. If you don't hear two power-on sounds after 15 seconds, the process fails, and you should restart from step 6.
12. Once the console restarts and the digital experience setup guide appears, remove the flash drive and follow the instructions to reset your Xbox.

What if your Xbox still does not power up, even after following all the troubleshooting steps above? Signs point toward a problem with the motherboard or surrounding components.

• Perform a thorough visual inspection of the circuit boards for any signs of burns or damaged components. Suppose you observe any visible damage, such as burns or parts that appear to be physically damaged. In that case, you may need to replace the motherboard.