Xbox One S All Digital Edition Troubleshooting

The Xbox is not powering on.

Make sure the power cable is securely plugged in the console and the wall outlet.

Your Xbox has an internal protection in case of a power surge that cuts power to the console. To reset that protection :

1. Unplug the cable from the wall outlet
2. Wait 10-20 seconds
3. Plug the cable back in the wall
4. Turn on console

If the light on the console turns on and stays on, follow the no video output troubleshoot.

If the issue was not resolved by any of the above steps, your Xbox might need to have the IR blaster replaced.

If the issue was not resolved by any of the above steps, your Xbox might need to have the power supply replaced.

If the problem persists, consider replacing your motherboard.

The Xbox turns on but emits a constant scraping noise from the inside.

The first step in eliminating problematic fan noises being emitted from the console is to relocate the console to a well ventilated area. If the fan noise does not subside, a diagnosis of the fan component is recommended.

The Xbox One S Digital Edition fan must be inspected for dirt accumulation. Cleaning is advised If there is visible dirt accumulation within the fan. Follow the fan replacement guide, use compressed air to get rid of dust and dirt sitting on the fan or in the console and see if the noise stops. (Be careful to not spin the fan when applying compressed air as it might induce a current in the system and damage the motherboard. Hold the fan in place or disconnect it when cleaning).

If the noise does not subside after cleaning, the fan bearings may be malfunctioning and must be replaced in order for the console fan to serve its ventilating function.

If the noise persists, the chassis might have to be replaced.

The Xbox is on and running, but the expected Xbox visuals are not on the TV or monitor.

First things first , turn your Xbox off by holding the power button for 10 seconds, then turn it back on. If nothing changes, keep reading.

Most commonly, the HDMI is not plugged in correctly. Check that the HDMI cable is firmly plugged into both Xbox and TV. Also check that the HDMI cable is connected to the “out to TV” port on the Xbox One S. Finally confirm that your TV is on the correct source channel, matching the port the HDMI is connected to your TV. Example (HDMI1 vs. HDMI2).

If you are using an audio-video receiver(AVR) adaptor, turn off the TV, AVR, and Xbox. Then turn everything back on in this order:

1. TV
2. Once TV is displaying, turn on AVR
3. Xbox

Then switch the input source of AVR off of the Xbox HDMI then switch back to it. Lastly, reset the AVR and proceed to use your Xbox.

If the problem persists, consider replacing your motherboard.

New content and games cannot be added to the console

Check the internal storage usage in the settings of your Xbox. If the remaining space is smaller than what you are trying to download, you will need to remove other games or add an external storage system.

Some content might require the Xbox to be running the latest update in order to be downloaded. Update your system by pressing the Xbox symbol at the top of the controller and selecting the System > Settings > Updates & Downloads. Try again after the update completed.

If the issue persists, the hard drive might need to be replaced.

While in use the Xbox turns off without being told to or the power button being pressed.

This usually happens because the Xbox is overheating due to a variety of different issues. First, make sure that the Xbox’s ventilation system, the various slits in the plastic case, is not covered with any objects that would impede airflow into the Xbox.

This could also be a settings issue, press the Xbox symbol at the top of the controller and select the System > Settings > Power, and then select the Turn off or restart button.

If the Xbox continues to power off while in use this could be a problem with the Power Supply and it should be replaced.