Distorted or Empty Recordings
As you are recording, you are receiving a distorted audio that is ruining your record.
Switch on Lo Cut feature
If you are getting a distorted audio in quieter settings, you may not be using the lo cut feature of the Zoom H1 Handy Recorder. The lo cut feature allows you to filter the unwanted background noise (i.e. wind blowing outside) from your recording. To access the lo cut feature, the switch will be located on the back of the device.
Plug in Headphones
If you are still experiencing audio distortion, the built-in speaker may not be functioning properly. This would make your audio recordings sound distorted during playback. To eliminate this possibility, plug in a pair of headphones and listen to playback through them. If the playback is clear, your problem is with the speaker. Go here to find out how to replace the built in speaker. If problem persists, move on to next step.
Ensure it is Not the Speakers
Try plugging in an external microphone and taking another audio recording. If your sound is still distorted, then the issue lies with the speaker malfunctioning. Check our repair guide for step by step instructions to replace the speaker.
Record Audio on Computer
If you are still receiving audio distortion, either one or both of the built-in microphones of the device is not functioning properly. After recording a file, play it back on a computer. If the recording is not in stereo, this means that one of the two microphones is malfunctioning. If the file is present but there is no sound, then both microphones are malfunctioning and should be replaced. Check out our guide to find out how to replace the microphones.
Device Won’t Turn on
You are unable to power on your device, or it is not functioning at all.
If the recorder is not turning on, you should change the battery. The Zoom H1 Handy Recorder has a known design flaw that causes it to drain the battery even while not in use. A dead battery should be the first thing checked for.
Clean Battery Terminals
If the new batteries do not have an effect, and your device continues to be non responsive, it is possible that the terminals where the batteries are placed could be corroded. If the terminals appear to have a green crust on them, try cleaning off the terminals and using the fresh batteries one more time.
If cleaning the terminals is also ineffective, it is possible that the terminals themselves are damaged and will have to be replaced. See our replacement guide for step by step directions in making this replacement.
Device Won’t Connect to Computer
When trying to record audio onto a computer the device won’t connect.
Try Another USB Cable
To ensure the problem is not with the cable itself, use another cable and attempt to connect the device again.
Try Another Device
If the device will not connect even with a new USB cord, try a working device on the same USB port. If the working device works, then the USB port on the recorder needs to be replaced. Go here for instructions.
Can’t Listen to Playback Through Headphones
Unable to listen to audio recordings with headphones plugged in.
Try Another Set
To ensure that it isn’t because of broken headphones, you should try listening to playback through another set of headphones.
Unable to Use an External Microphone
Device will not allow you to record using an external microphone.
Ensure it is not the Microphone
Test the microphone on another device to ensure that it works properly.
Line-in Port Needs Replacement
If the microphone works properly, then the line-in port needs to be replaced. Go here to view the guide to replace this port.
Recordings Being Cut Short
Audio recordings are being cut off earlier than intended.
Adjust the Bit-rate
If your recordings have been unintentionally being cut-off, the size of the file may be the issue to this problem. The recordings on the Zoom H1 Handy Recorder have a maximum file size of 2 GB. Any file larger than that will be cut off at the 2 GB marker. You can change the bit-rate by pressing the fast forward button on the time remaining screen to increase it, or pressing the reverse button on this same screen to decrease it. Decreasing it will allow you to fit more audio into the 2 GB limit, but may decrease the quality of the recording.