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The Samsung Galaxy Note 5 (called the Note5) is a phablet-style phone with stylus, manufactured by Samsung, released in August 2015.

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How to fix a dropped note 5 hard on the floor

The note 5 does not turn on or off . It has a black screen but the blue light is on signaling me that there is a call. I can't tell if it is charging or not either.

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Puan 15

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Hi, Is there any visible damage(scratches, cracks etc.) on the phone from when you dropped it?

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Hi, I dropped my Samsung Note 5 on hard floor hard - now part of the screen is black. BTW:/ Now half of the phone is black and I cant turn it off. Help!!!!

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I dropped my note 5 hard on the floor screen smashed.

Everything still works .

I had to use s pen for screen

Now screen is black .

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no visible scratches or marks just the blue light and i can't turn it on help please

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I also dropped my note 5 today on floor and there is no any crack on screen but entire screen is black and phone is still on , please advise what need to be done to fix it.

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@acataldo this could be a broken dispaly or a dislodged connector. Use this guide to make sure the connector is properly seated. If it is and if everything looks okay then you need to consider replacing the display assembly. Of course before all that you do want to try a soft reset:

this device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.

Ensure the device is charged to a minimum of 5%. If battery level is below 5%, the device may not power on after the reboot.

Press and hold the Power and Volume down buttons for 12 seconds.

Use the Volume down button to scroll to the Power Down option.

Press the Home key to select.

Note The device powers down completely. It is recommended that the device be powered up in Safe Mode. from here

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It never worked

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Dropped my note 5. Landed flat on the back side. Screen slowly turned all blue, then black. Turns on, hear my alarm go off each day, but nothing on screen.

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Same thing happened to my galaxy note 5, it fell on a hard floor and slowly the screen became purple and then black can anyone guide me to solve the problem and fix the screen.

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You need to replace your LCD probably there's a crack underneath your LCD that you can not see with your

naked eye.

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Is replacing the LCD expensive? Do you know if Verizon fixes this problem?

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Hi @humanity1956

The LCD screen is damaged and needs to be replaced

Here’s the ifixit Samsung Galaxy Note5 Display Replacement guide, which shows how to replace the screen assembly in the phone.

Search online for Galaxy Note 5 LCD and Touch Screen assembly to get results for suppliers of the part.

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