According to the service manual for your tablet, the touchscreen and LCD screen are all one assembly and have to be replaced as a module.
Here is a link to the service manual. Scroll to p.19 to see screen removal procedure
Searching online for the module using the part number (903687-001) gives no results.
Can only suggest that you re-read the warranty provisions as outlined in the documentation that came with the tablet to verify what you have been told by, I assume, the HP customer service representative.
Shatter resistant to you and me might mean that it doesn't shatter but merely cracks but to them it may mean, as it obviously seems to, that it can shatter but will resist doing so up to a certain amount of impact force. The amount of impact force should be as outlined in the tests that it supposedly passed.
Here is the test that is used, as stated in the product specifications. Unfortunately I have no idea what -40Gs peak translates to as to how far it can free fall to the ground and still work. Sounds impressive but not very helpful to the lay person.
Scroll down to Technical Specifications - Shock
This is what the test entails.
Method 516.6 – Shock
''This is probably the method that is cited the most by manufacturers and agencies alike. Part of this test method is sometimes referred to as the “drop” test, and it gauges how well a device holds up to impacts while falling from certain heights. The tests are designed to determine how well a device can put up with general physical abuse while in operation, but not from factors such as nearby explosions (these are covered in separate methods).
There are eight different procedures to choose from that each use different ways to cause shock or impact, but Procedure IV (transit drop) is the most often cited. The test was primarily designed for materiel that is loaded or unloaded from a vehicle, or taken off of a shelf, but for mobile devices it could certainly apply to nearly any operational instance.
How extensive Procedure IV gets is determined by the object’s weight. Personal computing devices would fall into the first category, which is for weights of less than 100 pounds and lengths of less than 91 cm (36 inches). The floor of the drop zone is two inches of plywood over concrete, which was determined to be the most common surface a device was likely to land on. Testers drop the device from a height of 4 feet on each of its six faces, 12 edges and eight corners, for a total of 26 drops. They visually inspect for damage and determine whether it still works after each drop. If a manufacturer requests, the 26 drops can be divided among five identical items.
Note that many manufacturers, particularly those of larger notebook computers, cite that their products were tested up to a shorter distance. If an object’s longest dimension exceeded 91 cm, then it would be dropped from 76 cm (30 in), but no portable computer is that large. Conversely, many makers of smaller items cite a drop distance in excess of the requisite 112 cm (4 ft.). Note also that the method only requires drops from the maximum height, although many testers choose to perform the 26 drops at each foot level up to and including the maximum".
If you feel that your 'accident' did not exceed the limits of the test perhaps you should escalate the complaint with HP
Here is an image taken from p.19 of the service manual. It shows the part numbers for the necessary parts.
Take notice of the Note: information on the page.
(Click on image to enlarge for better viewing).
Searching for the parts online using the part numbers produces no results, however the parts are listed on the HP Partsurfer website, so perhaps you may have to contact them regarding the parts availability.
(Click on images to enlarge for better viewing).
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