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The Precision M20 is Dell's thin and light mobile workstation.

no display on dell laptop

why does my laptop turn on but just the background lights on the lcd go on. there is no display even on a external monitor

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Hi,

If there is no video display on either the external monitor or the laptop's screen then there is a problem with the GPU (Graphics Processor Unit)on the motherboard or the motherboard itself.

In your laptop I think it is an ATI Mobility FireGL V3100 w/ 64MB VRAM. GPU. I'm not sure if it is socketed into the motherboard or hardmounted. Either way the laptop will have to be opened and the GPU inspected.

Here is a link to the service manual for your laptop. Scroll down to the section titled System Board. Here is describes the necessary pre-requisites and then the procedure in removing the systemboard so that the GPU can be either replaced (hopefully) or if not then the systemboard (motherboard) needs to be replaced.

http://www.informaticanapoli.it/download...

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