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Repair guides and support for external portable storage by Western Digital including the My Book series, My Passport and others.

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When I connect my ext hard nothing happen. why

Hello. when i connect my hard drive nothing happen. i hear the voice of connecting a usb drive from my OS and the Hard LED is turned on. but i cant see anything in my computer ( any drive i mean ). i just test it on another PC and it was the same. what should i do ? have to say that my OS is win 7 64bit. thanks

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and this is a picture of what i have

Block Image

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and this is an SS from Properties > Hardware

Block Image

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Do you see any unknown devices under device and printers?

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From your start menu type: "Disk management"

Does your HDD appear here?

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no just my drives are there. like C D etc etc

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When you connect the drive what sounds does the drive itself make?

Does it make a whirring noise like the disk is spinning?

Does it make no noise at all?

Or does it make a consistent ticking noise? This indicates the drive may have failed.

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@betabore, could you please check under devices and printers and see if there are any unkown devices?

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Is this a powered unit or is it powered through the usb port itself? Have you tried doing a safe eject and then plugging it back in . When you plug in the drive and it spins up does the drive spin continuously or does it eventually stop? Have you tried left clicking on the drive and seeing whats there for properties and also have you tried troubleshooting it also with left click

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@jimfixer i tried to safe eject it and when i connect my device it will come in my devices and printers but nothing in my computer. iv updated my Question and toke an ss that you can see. thanks for your reply

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@betabore If you get no results with this and the data is worth more to you than the warranty you may want to get something like this

http://www.ebay.ca/itm/USB-2-0-SATA-7-22...

and take the hard drive out of the case to see if its the case thats causing the problem . all an external drive is is a internal drive in a case so by removing it from the case then you can connect with a SATA to USB adaptor

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@jimfixer This is what i have to do i think yea. thanks for your time

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most likely the hard drive has gone bad I have had 2 Western Digitals do that one in few days got replaced from WD and that one lasted about a year. if out of warranty can just replace the drive (standard laptop or Desktop drive) the plastic case just snaps apart finding the places to insert small screwdriver can be the trick.

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